Medical Office Assistant - Orthopedics Clinic

Salem Health Hospitals and Clinics • Salem, OR

1d • Onsite

About The Position

The Medical Office Assistant supports a patient-centered team at Salem Health Orthopedics Clinic in Salem, Oregon. The role helps create a welcoming and efficient patient experience through scheduling, registration, and communication, while also supporting clinic operations through insurance verification, payment collection, referral management, and preparation of patient records. The position requires attention to detail, compassion, professionalism, and the ability to work collaboratively in a busy, multidisciplinary clinic.

This is a full-time, 40-hour-per-week, non-exempt position. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m.

Requirements

• High school diploma or equivalent, or five years of experience in a healthcare setting.
• Exceptional computer skills and ability to quickly master multiple computer programs.
• Knowledge of business and office machines, including fax, telephone, computer/printer, and copier.
• Reception skills and strong interpersonal skills.
• Ability and desire to work in a very busy, multidisciplinary setting.
• Good clerical skills, including typing 60 words per minute.
• Excellent telephone etiquette and good organizational and record-keeping skills.

Nice To Haves

• Previous outpatient medical clinic front office experience.
• EPIC system experience.

Responsibilities

• Greet patients and visitors warmly and provide directions and support upon arrival.
• Handle telephone communications, paging, and message taking professionally and courteously.
• Schedule patient appointments and procedures, minimizing wait times and managing no-shows or late arrivals.
• Complete patient registration, including verification of demographics, insurance, and guarantor information.
• Verify written physician orders and follow up to ensure appropriate documentation and compliance.
• Confirm insurance eligibility and obtain required authorizations or referrals using designated systems.
• Collect co-pays and balances, apply payments correctly, and coordinate with billing regarding financial assistance options.
• Prepare, maintain, and retrieve patient records in compliance with HIPAA and clinic policies.
• Communicate follow-up activities during check-out, including rescheduling and future instructions.
• Enter provider charges accurately in Epic and assist with work queue assignments and scheduling template updates.

Benefits

• Comprehensive benefits package supporting mental and physical health, financial stability, family obligations, and professional growth.
• Professional development.
• Tuition assistance.
• Clear career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED