Medical Assistant- OLG Orthopedics Clinic- PRN

Ochsner Health•Lafayette, LA

About The Position

Provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. Supports patients and providers throughout visits, helps maintain efficient patient flow, documents pertinent medical information in company data systems, and communicates with patients and families to address their needs. The role serves patients from varied backgrounds and ages and requires positive, professional relationships with patients, families, and coworkers. The position requires a high school diploma or GED and experience handling confidential information in a fast-paced environment with minimal supervision. Basic Life Support certification from the American Heart Association is required. Completion of a formal medical assistant training program is preferred. Work is performed in a patient-care setting with routine exposure to blood, body fluids, tissue, specimens that may contain communicable diseases, and potential exposure to hazardous medications or waste. The role involves medium physical work, including exerting 20 to 50 pounds of force occasionally.

Requirements

High school diploma, GED, or equivalent.
Experience working with and maintaining confidential information, including experience in a fast-paced environment with minimal supervision.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency with computers, software, and web-based applications.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient-care process.
Strong interpersonal and customer service skills.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure the patient’s questions are answered before they leave and prepare the room for the next appointment.
Provide excellent patient service through effective communication by phone and in person.
Complete appropriate documentation, including patient registration when necessary.
Maintain clinical knowledge, technical skills, training, and credentials through professional development.
Handle other assigned duties effectively and efficiently.
Follow Department of Transportation Workplace Drug and Alcohol Testing Program procedures when working in an occupational health clinic.
Adapt behavior to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permission, and adapting communication style.
Comply with applicable policies and standards.
Remain knowledgeable about and comply with applicable laws, accreditation standards, and regulatory requirements.
Immediately report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance concerns.