About The Position

The Medical Assistant assists with patient examinations and treatment under the direction of a physician. The role includes interviewing patients, obtaining and recording vital signs and other information in patient charts, and may include drawing and collecting blood samples and preparing specimens or swabs for laboratory analysis. The Medical Assistant coordinates patient flow, appointments, procedures, tests, and referrals; may triage phone calls and call in non-narcotic prescriptions as directed by a provider; communicates with patients and families; and assists with clinic regulatory and compliance needs. The position works under close supervision of the physician and clinic manager. Responsibilities span direct patient care, coordination of care, quality and safety, clinical documentation and regulatory compliance, and support for clinic operations. Duties include documenting visits, administering medications and waived tests under appropriate supervision, assisting with minor procedures, coordinating test results and referrals, maintaining exam rooms and supplies, supporting audits and quality improvement, and assisting with clerical and community health activities as needed.

Requirements

  • Completion of a medical assistant program or one year of experience in a clinical capacity.
  • High school diploma or equivalent.
  • Computer literacy, including proficiency with Microsoft Outlook, electronic health records, and other software programs.
  • BLS certification required.

Responsibilities

  • Verify patient identity and safeguard protected health information in accordance with HIPAA requirements.
  • Complete and accurately document patient visit notes, including relevant histories, vital signs, immunizations, allergies, medications, and wellness issues as directed.
  • Administer and document waived testing under the direct supervision of a physician.
  • Prepare, stock, and clean examination rooms and maintain patient-care supplies and equipment.
  • Prepare and administer medications according to physician or physician assistant orders and organizational policies.
  • Assist physicians with minor surgical procedures and obtain, handle, and process specimens and cultures appropriately.
  • Provide basic clinical care to patients of all age groups according to the clinical skills checklist.
  • Coordinate patient flow, schedules, and wait times to support physician efficiency.
  • Instruct patients and families about diagnostic procedures, medications, nutrition, and health and wellness using approved materials.
  • Retrieve and send authorized patient health information in accordance with HIPAA and organizational policies.
  • Notify patients of test results, medication changes, and other treatment-plan changes as instructed, within 48 hours of test results.
  • Call medication prescriptions into pharmacies as ordered and coordinate diagnostic testing and related communications with healthcare providers.
  • Respond appropriately to questions and concerns from patients and families.
  • Follow compliance, accreditation, ethical, safety, quality-assurance, and infection-control requirements; recognize chemical hazards and follow emergency procedures.
  • Participate in quality improvement activities, including gathering and trending data and supporting process changes.
  • Use clinic equipment, supplies, facilities, and resources efficiently and prudently; pursue continuing education and professional development.
  • Work with other medical assistants to support compliance and competency in documentation standards.
  • Assist with regulatory monitoring, including daily, weekly, and monthly log reviews and compliance measurement.
  • Count and order private and VFC vaccines, medications, and clinical supplies.
  • Assist with medical-record audits and documentation-improvement strategies in coordination with the manager or supervisor.
  • May train and orient new team members on policies, procedures, and clinic workflows.
  • Work with health information management to provide clinical documentation for audits.
  • Support overall practice operations and perform clerical duties as needed, including phones, filing, chart preparation, referrals, benefits verification, and patient paperwork coordination.
  • Support practice initiatives such as the annual Flu Clinic, job-site projects, and community health events.
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