About The Position

The Medical Assistant supports departmental functions aligned with PM Pediatrics’ mission, vision, and goals. In a pediatric urgent care setting, the role applies medical assistant skills and assists with primary patient care based on individual patient needs, within the scope of practice and under the physician’s direct supervision. The position maintains effective working relationships with patients and families, physicians, employees, volunteers, and vendors. This per-diem role floats between Apopka and Winter Garden, Florida. The listed schedule includes Sundays from 10 a.m. to 2 p.m., Mondays from 4 p.m. to 10 p.m., and evenings.

Requirements

  • High school diploma or GED.
  • Prior experience and/or education as a Medical Assistant.
  • Knowledge of EKG placement and processing in children.
  • Ability to obtain laboratory tests via nasal swab and venipuncture.
  • Professional and friendly demeanor.
  • Strong communication and organizational skills.
  • Ability to multitask in a fast-paced environment.
  • Comfort with computers and the Microsoft Office Suite.
  • Willingness to learn medical software.

Nice To Haves

  • Venipuncture experience.
  • Prior pediatric experience.
  • Experience with medical records.

Responsibilities

  • Provide clinical and administrative support for providers, patients, and office operations.
  • Greet and register patients as they arrive.
  • Obtain medical histories and patient vital signs, and complete intake.
  • Prepare patients for X-rays.
  • Perform and document routine laboratory work, such as throat and urine cultures.
  • Irrigate and assist with wounds.
  • Assist with quality-control testing in the laboratory.
  • Participate in the patient care team and assist with patient care within the scope of practice.
  • Keep examination rooms and front reception stocked with adequate supplies.
  • Maintain order and cleanliness in the waiting room.
  • Follow standard safety practices and precautions.
  • Respond to patients in distress and notify the medical team, including the nurse, urgent care technician, and physician.
  • Maintain operations by following policies and procedures and reporting needed changes to the management team.
  • Protect patient confidence and keep patient care information confidential.
  • Take ownership of challenging requests and explore opportunities to add value to job accomplishments.
  • Assist patients with complaints and take an active role in service recovery when needed.
  • Perform other duties as needed, including applying splints and assisting the nurse or provider with other medical procedures.
  • Provide exceptional customer service.
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