Customer Service Rep(03831) - Winter Garden, FL
About The Position
We are seeking a friendly and dedicated Customer Service Representative to join the team in Winter Garden, Florida. The role provides customer support by responding to inquiries, assisting with product information, order processing, and account management, and resolving issues with empathy and professionalism. The representative maintains accurate interaction and transaction records, collaborates with team members to provide consistent service, keeps up to date on company products, services, and policies, and participates in ongoing training and development. The position requires flexibility to work various shifts, including weekends and holidays, as needed. The work includes physical tasks such as standing for most tasks, walking short distances, completing paperwork while seated, handling and stocking supplies, and reaching, bending, and occasionally crouching. Deliveries may involve unloading and stacking cases weighing up to 50 pounds. Team members may also need to navigate stairs or climb a ladder infrequently. Tools and equipment may include computers, telephones, calculators, TDD equipment, and pizza-making tools.
Requirements
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Patient and empathetic approach to customer interactions.
- High school diploma or equivalent.
- Flexibility to work various shifts, including weekends and holidays, as needed.
- Ability to perform the described physical tasks, including standing, walking, reaching, bending, handling supplies, and lifting cases weighing up to 50 pounds.
Responsibilities
- Respond to customer inquiries by phone, email, and chat in a timely and efficient manner.
- Assist customers with product information, order processing, and account management.
- Identify and escalate complex issues to appropriate departments when necessary.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to ensure consistent, high-quality customer experiences.
- Stay updated on company products, services, and policies to provide accurate information.
- Participate in ongoing training and development programs to enhance customer service skills.
- Contribute to a positive work environment by maintaining a supportive and customer-focused attitude.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
