Medical Assistant, Nursing Floats, Heywood Medical Group

Heywood Medical Group•Gardner, MA

About The Position

Under the direction of management, a physician, and/or nursing, the Medical Assistant supports patient care and the clinical and clerical operations of medical offices. Clinical work includes scheduling tests, obtaining and recording patient health information and vital signs, rooming patients, performing in-office testing, phlebotomy, administering vaccines and non-intravenous injections, and assisting providers. The role also supports provider schedules and patient flow, manages clinical inboxes and practice buckets, reviews schedules, and maintains materials and supplies. The employee must learn and follow new standards and processes, participate in customer service and patient satisfaction initiatives, complete assigned training, and provide coverage at other Heywood Medical Group locations as needed. Clerical responsibilities include answering phones, scheduling appointments, providing patient education, processing medical records, registering patients, verifying insurance, collecting copays, and maintaining records and logs. This is a per-diem position with day hours as needed per office. Flexible shifts, including evenings and weekends, are required.

Requirements

High school diploma or equivalent required, or must obtain it within six months of employment.
CMA, RMA, or equivalent certification required; candidates with appropriate training or experience may obtain certification within six months of employment.
BLS certification through the American Heart Association required, or must obtain it within six months of employment.
Proficiency with computers and electronic medical records required.
Ability to work flexible shifts, evenings, and weekends required.
Reliable transportation for travel between locations required.

Nice To Haves

Completion of an accredited Medical Office Assisting (MOA) program at an accredited school, or relevant job experience.
Experience in a medical office.
Excellent written and verbal communication skills.

Responsibilities

Interact with patients, visitors, and coworkers in a friendly, courteous, respectful, and helpful manner while protecting privacy and confidentiality.
Maintain a clean, safe, and healthy practice environment; respond appropriately to emergencies and report incidents in a timely manner.
Follow hand-hygiene practices, safety regulations, departmental policies, and requirements for accreditation and licensure.
Assist with implementation of patient care plans, assess health status, document interventions, and evaluate patient progress according to standard procedures.
Perform basic office laboratory procedures, including urinalysis, urine culture, hematocrit, sed rate, mono spot, pregnancy tests, and throat cultures.
Perform venipuncture and phlebotomy; prepare and administer vaccines and non-intravenous injections as directed.
Coordinate patient flow, prepare patients for examinations, take and record vital signs and EKGs, and document intake assessments.
Assist physicians and other clinicians with procedures and triage medical calls according to office protocols.
Return patient calls and document them in patient records; call in prescriptions and refills as directed and document prescription calls.
Review laboratory results and bring abnormal results to the attention of the physician or other appropriate staff.
Perform clerical support, including typing, filing, answering phones, scheduling appointments, making calls, and providing patient education.
Process incoming and outgoing medical records according to practice guidelines and regulations.
Schedule and coordinate patient visits and medical procedures for inpatients and outpatients; register patients using computer-based systems.
Verify patient insurance coverage and eligibility, issue and verify managed-care referrals, collect copays, maintain records, and reconcile daily deposits.
Complete assigned clinical inbox and practice-bucket tasks accurately and promptly.
Maintain office and clinical supplies, including vaccines; monitor inventory, rotate stock, and request resupply or special items.
Prepare and sterilize instruments and equipment according to procedure to support infection control.
Attend required meetings, conferences, and seminars; complete mandatory and assigned training.
Use quality-improvement practices in daily operations and contribute to a professional, tolerant, civil, and accepting environment.
Provide coverage at other Heywood Medical Group locations and perform other assigned duties and work at other assigned locations.