Medical Assistant, Orthopedics, Heywood Medical Group

Heywood Medical Group•Gardner, MA

12d•Onsite

About The Position

The Medical Assistant provides patient care and clinical and clerical support for Heywood Medical Group’s orthopedic practice under the direction of management, a physician, and/or nursing staff. Duties include rooming patients; scheduling tests and appointments; obtaining and documenting health information and vital signs; performing office testing, phlebotomy, and injections; supporting providers and patient flow; and managing clinical tasks, schedules, supplies, and practice inboxes. The role also includes answering phones, providing patient education, assisting with referrals and records, and supporting patient satisfaction initiatives. The employee must learn and follow new standards and processes, complete assigned training, and may provide coverage at other Heywood Medical Group locations or perform other assigned duties. The position is scheduled for 40 hours per week, Tuesday through Friday, from 6:30 a.m. to 5:00 p.m. The posted pay range is $21.25–$31.22. Final compensation depends on factors including experience, skills, qualifications, and internal equity.

Requirements

High school diploma or equivalent; candidates without it must obtain it within six months of employment.
CMA, RMA, or equivalent certification; candidates with appropriate training or experience may obtain certification within six months of employment.
BLS certification through the American Heart Association; must obtain within six months of employment if not already held.
Proficiency with computers and electronic medical records.
Ability to work flexible shifts, evenings, and weekends.
Reliable transportation for travel between locations.

Nice To Haves

Completion of an accredited Medical Office Assisting program or relevant job experience.
Experience in a medical office.
Excellent written and verbal communication skills.

Responsibilities

Treat patients, visitors, colleagues, and others in a friendly, courteous, and respectful manner, and help connect them with assistance when needed.
Protect privacy and confidentiality and help maintain a clean, safe, and healthy care environment.
Respond promptly and appropriately to emergencies, report incidents, follow safety and infection-control practices, and comply with applicable regulations and accreditation requirements.
Assist with implementing patient care plans; assess health status, document interventions, and evaluate progress according to standard procedures.
Perform basic office laboratory procedures, including urinalysis, urine culture, hematocrit, sed rate, mono spot, pregnancy tests, and throat cultures.
Perform venipuncture and phlebotomy; prepare documents and administer vaccines and non-intravenous injections as directed.
Coordinate patient flow, prepare patients for examination, take and record vital signs and EKGs, and document intake assessments.
Assist physicians and other staff with clinical procedures and triage medical calls according to office protocol.
Return patient calls and document them in the patient record; call in prescriptions and refills as directed and document prescription calls.
Review laboratory results and bring abnormal results to the attention of the physician or other appropriate staff.
Perform clerical support, including typing, filing, scheduling appointments, making phone calls, and providing patient education.
Process incoming and outgoing medical records according to practice guidelines and regulations.
Schedule and coordinate inpatient and outpatient visits and medical procedures; register patients using computer-based registration and scheduling systems.
Verify patient insurance coverage and eligibility, issue and verify managed-care referrals, and collect copays while maintaining records and reconciling daily deposits.
Complete assigned clinical inbox and practice-bucket tasks accurately and promptly, including personal, referral, and medical-record items.
Maintain office and clinical supplies, including vaccines; track inventory, rotate stock, and request replenishment or special items.
Prepare and sterilize instruments and equipment according to procedure to support infection control.
Attend required meetings, conferences, and seminars; follow departmental policies and objectives; and apply quality improvement in daily work.
Complete mandatory training and other assigned training, comply with attendance requirements, and participate in customer-service and patient-satisfaction initiatives.
Provide coverage at other Heywood Medical Group locations when needed and perform other assigned duties and locations.