Medical Assistant - Heart of the City Adult Medicine

Cherry Health • Grand Rapids, MI

2d

About The Position

The Medical Assistant works within Cherry Health’s Adult Internal Medicine clinic, supporting patients as an active member of the interdisciplinary care team and assisting providers in delivering primary care services. The position is performed under the direction of the RN Supervisor or Site Manager. The schedule is Monday through Friday, 8 a.m. to 5 p.m., with work on two Saturdays per year from 9 a.m. to noon.

The Medical Assistant supports patient visits by preparing charts, managing clinic flow, rooming patients, documenting information in the electronic health record (EHR), and assisting providers with examinations and procedures. Duties also include implementing provider orders, handling specimens and records, supporting vaccine program operations, managing telephone inquiries and callbacks, and assisting nurses and providers with incoming patient healthcare information. The role may include mentoring or precepting others, timecard approval as directed, and representing Cherry Health at community and recruitment events.

The Medical Assistant must follow organizational policies, procedures, ethical and compliance standards, and applicable licensing and accreditation requirements. The role may require travel to other sites and may serve patients of all populations. Essential functions must be performed with or without accommodations.

Requirements

• Basic Life Support/CPR certification.
• Completion of an accredited Medical Assisting program and/or attainment of an accepted medical assistant certification: CMA, RMA, CCMA, NCMA, ARMA, or NRCMA.
• Completion of an in-house specialties training program, including competency in using organizational EHR templates.
• Ability to perform routine healthcare tasks, enter data, and generate reports in the EHR.
• Ability to maintain professional conduct with providers, peers, families, and the community.
• Ability to work sensitively with patients undergoing treatment in stressful situations.
• Ability to follow directions and work effectively with professional and paraprofessional staff.
• Exceptional customer service and telephone etiquette.
• Ability to maintain organized systems that support timely patient flow.
• Basic typing skills and proficiency with computer software systems.
• Ability to effectively coach, train, and mentor others.
• May require travel to other sites based on program or site needs.
• Must be able to accomplish the essential functions of the position with or without accommodations.

Nice To Haves

• 1–2 years of previous medical assisting experience, or an equivalent combination of education and experience sufficient to perform the essential duties.

Responsibilities

• Prepare patient charts by reviewing the population health management system, updating incomplete orders and referrals, and gathering other information such as hospital records.
• Record patient and care information in the EHR.
• Manage clinic flow by greeting patients, determining their needs, and directing them to examination rooms.
• Room patients by asking about recent emergency department or hospital visits, taking vital signs, completing screening tests, and carrying out health maintenance orders identified during chart preparation.
• Perform medication reviews as needed, including removing short-term medications from the medication module.
• Prepare for and assist providers with examinations and procedures, and complete cleanup afterward.
• Implement provider orders, including blood draws, ECGs, laboratory work, dressings, treatments, refills, and routine testing procedures; document results in the EHR as appropriate.
• Prepare specimens for transportation, complete required forms, and arrange transportation.
• File patient information and assist with medical records responsibilities.
• Manage vaccine program activities, including storage and handling, inventory, ordering, and reporting.
• Manage telephone inquiries and conduct assigned patient callbacks, excluding patient triage.
• Assist nurses and providers with incoming patient healthcare information.
• May administer high-risk medications or injections in accordance with established program or site guidelines.
• May approve timecards in the time and attendance system as directed by the supervisor.
• Follow universal precautions and Cherry Health policies, and comply with organizational compliance standards and applicable regulations, laws, and policies.
• May precept medical assistant apprentices, externs, or new employees.
• Represent Cherry Health at community events, job or recruitment fairs, and other engagements as requested.
• Perform other duties as assigned.

Benefits

• Loan repayment through the NHSC and Michigan State Loan Repayment Program for select roles.
• Medical, dental, and vision insurance for employees and their families.
• Four weeks of paid time off per year for full-time employees.
• Eight full-day paid holidays and two half-day paid holidays.
• 403(b) retirement savings plan with employer matching contributions up to 5%.
• MET and MESP 529 Savings Plans.
• Pet insurance.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed