Family Medicine Medical Assistant

South Shore Health•Norwell, MA

13d•$17 - $23•Onsite

About The Position

The Medical Assistant supports the Family Medicine practice and is responsible for maintaining efficient patient flow. Clinical duties include observing universal precautions; rooming patients; taking vital signs and measurements; performing phlebotomy as needed; administering vaccines; and performing provider-ordered treatments, procedures, tests, and screenings. The Medical Assistant also provides patient education and counseling, maintains and stocks patient rooms, and orders and tracks practice supplies. Administrative duties include scheduling appointments, filing, answering phones, preparing correspondence and patient charts, obtaining referrals and paperwork from referring physician offices, processing orders, and assisting with patient check-in and check-out. The role also supports clinical procedures and wound care, communicates patient information to clinicians, handles test-result follow-up under a physician or nurse practitioner's direction, and helps maintain safe, clean, and well-organized clinical spaces. The position works Monday through Friday, 8:30 a.m. to 5:00 p.m., with a required weekend and holiday schedule, one holiday each year, and participation in two sessions of the annual flu clinics. The Medical Assistant collaborates with clinical and administrative staff, participates in huddles and meetings, assists with scheduling and staff development activities, and may cross-train to cover front desk duties.

Requirements

Basic Life Support (BLS) certification is required; the listed certification is American Heart Association BLS, including courses offered through South Shore Health.
Exceptional interpersonal, communication, and customer-service skills.
Strong clinical and judgment skills.
Good organizational and prioritization skills.
Ability to work successfully as a team player.
Demonstrated knowledge of varied medical procedures.
Extensive knowledge of anatomy, physiology, and English grammar.
Ability to react calmly and effectively in emergency situations.
Ability to read, understand, and respond to detailed oral and written instructions and communicate clearly.
Ability to both lead and take direction from the Nursing Supervisor.
Computer proficiency, including efficient use of the electronic medical record, telephone communications, email, and other required software.
Ability to work Monday through Friday, 8:30 a.m. to 5:00 p.m., and meet the required weekend and holiday schedule.

Nice To Haves

High school diploma or equivalent.
Completion of a Medical Assistant program.
Experience in a clinical setting.
Certified Medical Assistant (CMA) certificate.

Responsibilities

Greet patients professionally and escort them to examination rooms.
Assist with routine and complex procedures under the supervision of an MD, NP, or PA, including minor procedures and wound care; act as a chaperone when needed.
Take and document vital signs and measurements; perform phlebotomy as needed, administer vaccines, and carry out treatments and procedures as ordered by providers.
Assist the administrative team with greeting patients, scheduling appointments, processing orders, collecting encounter forms, and answering telephones.
Determine the reason for a visit or call, identify matters requiring immediate response, take messages, and notify appropriate medical staff.
Coordinate room rotations and assist with procedures as directed by an MD, NP, or PA.
Receive test results for physicians and contact patients regarding follow-up on labs and tests under the direction of a physician or nurse practitioner.
Clean instruments and equipment according to infection-control guidelines and maintain sterilizer competencies.
Provide excellent customer service, communicate critical patient information to nurses or providers, and contribute to a professional, positive, collaborative team environment.
Communicate schedule changes to physicians, nurse practitioners, physician assistants, staff, and patients; verify the schedule at the end of clinic and provide it to the Program Director.
Assist the Nursing Supervisor with weekly Medical Assistant schedules; participate in daily huddles and attend at least 75% of scheduled staff meetings and other workflow meetings as needed.
Cross-train to cover front desk duties, including patient check-in and check-out, answering patient questions, and related administrative work.
Manage email communications in a timely and appropriate manner and stay current with division and organizational communications.
Use computer applications, including Meditech, Lotus Notes, and i-heal; assist with uploading photographs into Meditech and i-heal.
Orient new employees using the established checklist and serve as a role model and mentor by supporting and training colleagues and explaining new workflows and policies.
Collaborate with the Nursing Supervisor on yearly evaluations by providing feedback, assisting with chart review, reviewing annual competencies, and supporting compliance with personnel policies.
Work two sessions of the annual flu clinics.
Promote a culture of safety; maintain required office and clinical equipment competencies; verify patient identity before care or procedures; follow CDC hand-hygiene guidance and universal precautions; use personal protective equipment; dispose of hazardous materials appropriately; use proper body mechanics; and follow the appropriate chain of communication.
Work the required weekend and holiday schedule, including one holiday each year.
Perform other duties as required.