Medical Assistant - Internal Medicine

Summit Health CityMD•New Britain, CT

About The Position

The Medical Assistant (MA) assists physicians, physician assistants, and nurse practitioners with clerical duties, patient flow, patient care, and procedures. The role supports efficient patient visits by preparing examination rooms and relevant visit information, escorting patients, maintaining supplies, scheduling appointments, and completing encounter reconciliation. The Medical Assistant obtains and documents vital signs, updates medication and allergy information in the Electronic Health Record (EHR), enters orders and referrals, and uses the EHR and Practice Management System (PMS) appropriately. The role also includes scribing services, following medication and medical-waste safety procedures, maintaining proficiency with department-specific equipment, and facilitating transitions of care to an urgent care center or hospital. The position may involve travel to satellite locations as needed.

Requirements

High school diploma or GED.
Graduation from an accredited Medical Assistant program.
Ability to communicate in English, orally and in writing.
Ability to organize and perform multiple tasks in a timely manner.
Basic proficiency in computer use.
Ability to commute to satellite offices as needed.

Nice To Haves

Basic Life Support (BLS) certification.

Responsibilities

Prepare examination rooms and escort patients into the room; clean the room after examinations.
Maintain efficient patient flow and ensure proper preparation for patient visits.
Prepare pertinent information needed for patient visits.
Communicate and provide care consistent with patients’ age, cultural, spiritual, and developmental needs.
Answer telephone calls appropriately, direct calls, and take accurate messages.
Schedule appointments accurately according to departmental guidelines.
Stock examination rooms and assist with ordering and maintaining supplies.
Reconcile encounters accurately each day according to policy guidelines.
Communicate problems, concerns, and issues promptly and appropriately to the Supervisor and/or Manager.
Work within the scope of practice and obtain and accurately document vital signs, including blood pressure, temperature, pulse, height, and weight.
Document appropriately in the EHR; review and update medication lists and document allergies.
Follow prescription control and prescription refill procedures.
Use EHR tasking appropriately and promptly.
Enter orders and schedule appointments in the PMS and EHR.
Provide referrals and consult orders appropriately and promptly in the PMS and EHR.
Follow universal safety precautions when administering medications and disposing of medical waste.
Maintain proficiency with department-specific equipment, troubleshoot issues, and promptly report malfunctions.
Facilitate transitions of care to an urgent care center or hospital.
Provide scribing services.
Demonstrate flexibility with various work schedules and perform other assigned or necessary duties.
Travel to satellite locations as needed.