Medical Assistant Banner Research Institute

Banner Health

2d•Onsite

About The Position

The Medical Assistant works alongside physicians and healthcare staff to support a positive patient experience in a friendly, customer-focused, fast-paced clinic serving patients across a broad age range. The position assists clinicians and nursing staff with medical care and direct patient care, using specialized knowledge, judgment, and skills. It works under the direct supervision of providers and interacts with patients, families, staff, physicians, and external healthcare contacts. The role is based in Sun City, Arizona, and follows a Monday through Friday, 8:00 a.m. to 4:30 p.m. schedule. Banner Medical Group provides primary and specialty care in a variety of clinical settings and has more than 1,000 physicians and 3,500 total employees.

Requirements

High school diploma, GED, or equivalent working knowledge.
Completion of an approved medical assistant training program as defined by state regulations.
Active Medical Assistant certification required, with current membership documentation from an accepted certifying organization: AMT (RMA), AAMA (CMA), NHA (CCMA; test administered after 7/1/2017), or NCCT (NCMA).
Certification or additional training must meet Meaningful Use requirements.
BLS certification required.
Strong computer skills, including the ability to work with medical software.
Exceptional interpersonal and communication skills.
Ability to manage multiple changing priorities effectively and in an organized fashion.
For employees working in the specified Banner behavioral health settings serving children, an Arizona Fingerprint Clearance Card is required at hire and must be maintained throughout employment; an Arizona Criminal History Affidavit must be signed upon hire.

Nice To Haves

Experience with office medical procedures and treatments.
Knowledge of insurance, managed care operations, EMR, and scheduling software.
Additional related education and/or experience.

Responsibilities

Prepare patients for exams and treatment by collecting and recording vital signs, symptoms, measurements, chief complaints, and pain scores as appropriate; report signs of a change in patient condition to the clinician.
Assist providers with exams and minor in-office procedures, including obtaining blood pressure, documenting respiration and heart rate or pulse, taking temperatures, performing phlebotomies, ear irrigation, and EKGs; chaperone as needed and use universal precautions and personal protective equipment.
Prioritize patient flow through the clinical process.
Coordinate and manage patient care, including pre-certifications, referrals, authorizations, prescriptions, and scheduling for clinic, hospital, and ancillary treatments and tests.
Communicate test results to patients and act as a resource to clinicians; administer medications in accordance with established procedures or as directed.
Provide clerical support for patient notifications and documentation, maintaining complete medical records and supplying accurate, timely billing information for patient encounters.
Maintain a clean and functional environment by cleaning and disinfecting equipment, exam rooms, and storage areas; sterilize equipment and instruments according to procedures, manufacturer recommendations, and OSHA guidelines; perform basic equipment maintenance and coordinate repairs.
Order supplies as directed and stock patient care areas; handle medication-related tasks, including expired medications or equipment and recalls.
Maintain effective communication with internal and external customers and demonstrate service orientation and teamwork.
Complete required onboarding and orientation activities, including simulation training as needed or directed.
Prioritize data from multiple sources to support patient and family responses to changes in health status; communicate with physician offices to report, request, or clarify information.