Medical Assistant Banner Research Institute

Banner Health

1d•Onsite

About The Position

The Medical Assistant supports clinicians and nursing staff in providing medical care and direct patient care, using specialized knowledge, judgment, and skills to deliver an excellent patient experience. The role is based at Banner Sun Health Research Institute in Sun City, Arizona, and works Monday through Friday from 8:30 a.m. to 5:00 p.m. under the direct supervision of providers. The position prepares patients for exams and treatment, assists with examinations and minor procedures, coordinates patient care and appointments, communicates test results, and provides related clerical and documentation support. It also maintains clean and functional clinical spaces and equipment, manages supplies and medication-related tasks, and works collaboratively with patients, families, providers, staff, and external health care contacts. Required onboarding and orientation activities, including simulation training, are completed as directed.

Requirements

High school diploma/GED or equivalent working knowledge.
Completion of a Banner-approved medical assistant training program that meets state-defined regulations.
Active Medical Assistant certification from one of the following: RMA from American Medical Technologists (AMT), CMA from American Association of Medical Assistants (AAMA), CCMA from National Health Career Association (NHA), or NCMA from National Certified Competency Testing (NCCT).
BLS certification required upon hire.
Strong computer skills, including the ability to work with medical software.
Exceptional interpersonal and communication skills.
Ability to manage multiple changing priorities effectively and in an organized manner.
For employees working in the specified Banner behavioral health settings serving children, an Arizona Fingerprint Clearance Card is required at hire and must be maintained throughout employment; an Arizona Criminal History Affidavit must be signed upon hire.

Nice To Haves

Experience with office medical procedures and treatments.
Knowledge of insurance, managed care operations, EMR, and scheduling software.
Additional related education and/or experience.

Responsibilities

Prepare patients for exams and treatment by recording vital signs, symptoms, measurements, chief complaints, and pain scores as appropriate; report changes in patient condition to the clinician.
Assist providers with exams and minor in-office procedures, including phlebotomy, ear irrigation, and EKGs; act as a chaperone when needed and follow universal precautions and PPE requirements.
Prioritize patient flow through the clinical process.
Coordinate patient care, including pre-certifications, referrals, authorizations, prescriptions, and scheduling for clinic, hospital, and ancillary treatments and tests.
Communicate test results to patients and serve as a resource to clinicians in supporting optimal patient care.
Administer medications in accordance with established policies and procedures or as directed, as applicable.
Provide clerical support for patient notifications and documentation, including maintaining complete medical records and supplying accurate, timely billing information for patient encounters.
Clean and disinfect equipment, instruments, exam rooms, and storage areas; follow sterilization procedures, manufacturer recommendations, and OSHA guidelines for hazardous substances.
Perform basic equipment maintenance and coordinate prompt repairs when needed.
Order supplies as directed and stock patient care areas; handle medication-related tasks, including expired medications or equipment and recalls.
Maintain effective communication with internal and external customers and support a service-oriented team environment.
Complete required onboarding and orientation activities, including simulation training, as directed.
Work under provider supervision and coordinate with staff, physicians, patients, families, external health care contacts, and physician offices; prioritize information from multiple sources to support patients and families through changes in health status.