Medical Imaging Assistant Banner Baywood Medical Center

Banner Health•Mesa, AZ

1d•Onsite

About The Position

The Medical Imaging Assistant assists technologists and/or nurses with non-technical patient- and procedure-related duties in accordance with department and facility policies. The role also provides clerical, administrative, and customer-service support to help ensure organized and efficient patient care in the medical imaging department. This position supports daily department operations, patient records and imaging workflows, appointment coordination, billing-related tasks, room preparation, and supply management. The assistant works under the direct supervision of technologists and nurses in a fast-paced environment that may be stressful and requires navigating multiple computer programs and handling competing demands. Registry/per-diem positions are used as needed and do not guarantee hours; no medical benefits package is offered.

Requirements

High school diploma, GED, or equivalent working knowledge.
BLS certification.
Good judgment, effective communication, and discretion when interacting with patients, staff, and the public.
Working knowledge of medical terminology and computer literacy.
Knowledge of commonly used office software and keyboarding skills.
Good organizational skills and the ability to prioritize and coordinate multiple responsibilities simultaneously.
Ability to handle ongoing face-to-face contact with patients and staff in a busy medical office environment.

Nice To Haves

Prior experience as a transporter, EMT, and/or nursing assistant.
Working knowledge of medical terminology.
Previous experience with electronic medical records and insurance.
Knowledge of filing and/or retrieval systems.
Additional related education and/or experience.

Responsibilities

Greet patients, medical staff, and the public; answer telephone calls; schedule appointments; enter orders; provide general information; and assist with customer concerns or direct complex inquiries to the appropriate staff.
Provide ongoing clerical and administrative support for department operations.
Enter patient information into computer systems and scan documents into PACS; maintain complete patient records, including admission, transfer, and discharge information, progress notes, consent forms, and other reports and chart forms.
Maintain accessible and properly labeled charting forms, patient education materials, and patient records; facilitate requests for medical records.
Acquire, distribute, digitize, format, and upload film-based or digital patient images into PACS, maintaining filing systems according to department protocols.
Fulfill requests for images and reports in system, hard-copy, or CD formats, following protocols for releasing confidential patient information.
Register patients in applicable systems, confirm demographics and insurance information, and perform insurance verification when required.
When required, calculate and collect copays, deductibles, and self-pay amounts; total charges at checkout; enter pending discharges; coordinate appointments and transportation; and process patient discharges.
Prepare physician schedules, super-bills, labels, and other forms for the next business day; pull, file, and prepare patient charts; and print and file transcription notes.
Reconcile charge tickets against daily schedules, identify incomplete tickets or missing charge codes or diagnoses, notify clinical staff, and forward completed tickets or billing packages to the business office or billing company.
Assist technologists and nurses with pre- and post-procedure room preparation, obtain supplies, assist patients as needed, and ensure procedure rooms are appropriately stocked.
Understand sterile procedures and assist with setting up sterile trays where applicable; follow radiation safety policies.
Escort patients to exam rooms, take vital signs and patient history, and, when required by the facility and after completing required training and skills validation, assist with patient treatment including peripheral IV insertion or discontinuation and point-of-care testing.
Maintain office, dietary, and medical supplies; complete requisition forms and reconcile supply orders upon delivery.