Medical Assistant Banner Research Institute

Banner Health

7d•Onsite

About The Position

The Medical Assistant supports clinicians and nursing staff in providing medical care and direct patient care, using specialized knowledge, judgment, and skills to help deliver an excellent patient experience. The role is based at Banner Sun Health Research Institute in Sun City, Arizona, and works Monday through Friday from 8:30 a.m. to 5:00 p.m. under the direct supervision of providers. The position prepares patients for exams and treatment, assists providers with exams and minor in-office procedures, coordinates patient care and related services, and provides clerical support and documentation. It also helps maintain a clean and functional clinical environment, handles supplies and medication-related tasks, communicates with internal and external customers, and completes required onboarding and orientation activities.

Requirements

High school diploma, GED, or equivalent working knowledge.
Completion of an approved medical assistant training program as defined by state regulations.
Active Medical Assistant certification required, with current membership documentation for an accepted credential: RMA through AMT, CMA through AAMA, CCMA through NHA (test administered after 7/1/2017), or NCMA through NCCT.
BLS certification required.
Certification or additional training must meet Meaningful Use requirements.
Strong computer skills, including ability to work with medical software.
Exceptional interpersonal and communication skills.
Ability to manage multiple changing priorities effectively and in an organized fashion.

Nice To Haves

Experience with office medical procedures and treatments.
Knowledge of insurance and managed care operations.
Knowledge of EMR and scheduling software.
Additional related education and/or experience.

Responsibilities

Prepare patients for exams and treatment by recording vital signs, symptoms, measurements, chief complaints, and pain scores as appropriate; report possible changes in patient condition to the clinician.
Assist providers with exams and minor in-office procedures, including blood pressure measurement, respiration and heart-rate documentation, temperature measurement, phlebotomy, ear irrigation, and EKGs; act as a chaperone as needed and use appropriate precautions and protective equipment.
Prioritize patient flow through the clinical process.
Coordinate patient care, including pre-certifications, referrals, authorizations, prescriptions, scheduling, and communicating test results to patients; support clinicians in providing optimal care and administer medications when authorized by policy or direction.
Provide clerical support for patient notifications and documentation, maintain complete medical records, and submit accurate billing information for patient encounters in a timely manner.
Maintain a clean and functional environment by cleaning and disinfecting equipment, exam rooms, and storage areas; follow sterilization procedures, manufacturer recommendations, and OSHA guidance for hazardous substances.
Perform basic equipment maintenance and coordinate repairs when needed.
Order supplies as directed and stock patient care areas; complete medication-related tasks, including addressing expired medications or equipment and recalls.
Maintain effective communication with internal and external customers and demonstrate service orientation and teamwork.
Complete required onboarding and orientation activities, including simulation training, as needed or directed.
Prioritize information from multiple sources to support responses to changes in the health status of patients and families; interact with staff, physicians, patients, families, external contacts, and physician offices regarding patient care.