Medical Assistant Banner Research Institute

Banner Health•Sun City, AZ

1d•Onsite

About The Position

The Medical Assistant assists clinicians and nursing staff in providing medical care and implementing and evaluating direct patient care. The role uses specialized knowledge, judgment, and skills to provide an excellent patient experience, and works under the direct supervision of providers. The position is based at Banner Sun Health Research Institute in Sun City, Arizona, with a Monday–Friday schedule from 8:30 a.m. to 5:00 p.m. It involves interaction with staff across departments, physicians, patients, families, and external health care contacts.

Requirements

High school diploma, GED, or equivalent working knowledge.
Completion of a Banner-approved medical assistant training program that meets state-defined regulations.
Active medical assistant certification: RMA from AMT, CMA from AAMA, CCMA from NHA, or NCMA from NCCT.
BLS certification required upon hire.
Strong computer skills, including the ability to work with medical software.
Exceptional interpersonal and communication skills.
Ability to manage multiple changing priorities effectively and in an organized fashion.
For employees working in the specified Banner behavioral health settings serving children: Arizona Fingerprint Clearance Card at hire and maintained during employment, and signing an Arizona Criminal History Affidavit upon hire.

Nice To Haves

Experience with office medical procedures and treatments.
Knowledge of insurance, managed care operations, EMR, and scheduling software.
Additional related education and/or experience.

Responsibilities

Prepare patients for exams and treatment by taking and recording vital signs, symptoms, other necessary measurements, chief complaints, and pain scores as appropriate; report signs of changes in a patient's condition to the clinician.
Assist providers with examinations and minor in-office procedures, including blood pressure measurement, respiration and heart-rate documentation, temperature measurement, phlebotomy, ear irrigation, and EKGs; act as a chaperone when needed and use universal precautions and personal protective equipment.
Prioritize patient flow through the clinical process.
Coordinate and manage patient care, including pre-certifications, referrals, authorizations, prescriptions, and scheduling clinic, hospital, and ancillary treatments and tests; communicate test results to patients and support clinicians in providing optimal care.
Administer medications in accordance with established policies and procedures or as directed, when applicable.
Provide clerical support for patient notifications and documentation, maintaining complete medical records and supplying accurate billing information in a timely manner.
Maintain a clean and functional environment by cleaning and disinfecting equipment, exam rooms, and storage areas; disinfect and sterilize equipment and instruments according to applicable procedures, manufacturer recommendations, and OSHA guidelines.
Perform basic equipment maintenance and coordinate needed repairs.
Order supplies as directed and stock patient care areas; handle medication-related tasks, including expired medications or equipment and recalls.
Maintain effective communication with internal and external customers and demonstrate service orientation and teamwork.
Complete required onboarding and orientation activities, including simulation training, as needed or directed.
Prioritize information from multiple sources to support responses to changes in patients' and families' health status; communicate with physician offices to report, request, or clarify information.