Medical Assistant - Urgent Care - Dublin

OhioHealth•Dublin, CA

13d

About The Position

The Medical Assistant performs administrative and clinical duties delegated by physicians and assists with patient care in compliance with the Ohio Administrative Code. The role also carries out routine clinical and administrative duties needed by the assigned practice; specific duties vary depending on the practice’s size and specialty. In this Urgent Care role, the Medical Assistant supports patient flow, prepares patients for visits, provides services and education as directed by providers and within applicable licensure, policy, and scope-of-practice requirements, and contributes to safe, high-quality, efficient care. The position includes administrative recordkeeping, team coordination, quality improvement, and training responsibilities.

Requirements

High school diploma or GED.
Basic Life Support (BLS) certification from the American Heart Association.
Successful completion of Care Connect EMR documentation skills.
Compliance with applicable scope-of-practice requirements.

Responsibilities

Facilitate efficient patient flow, prepare patients for visits, and provide services as directed by providers and within applicable licensure, policy, and scope-of-practice requirements.
Complete Care Connect EMR documentation requirements.
Perform administrative duties to keep information current and updated, including maintaining and monitoring the EMR in-basket.
Maintain and clean the environment, work area, and equipment; communicate equipment malfunctions to appropriate personnel.
Communicate respectfully and caringly with patients and customers.
Communicate and collaborate with the healthcare team, anticipate its needs, and support continuity and coordination of care.
Collect and monitor patient data and report data and patient needs as directed.
Maintain documentation guidelines for patient-chargeable items and services.
Monitor processes and services for quality, cost effectiveness, and efficiency.
Participate in process and quality improvement activities and make and implement recommendations to improve operational efficiency or implement services.
Maintain professional competence and skills through ongoing study of the field and best practices, and complete required training and education.
Promote patient quality, safety, and experience initiatives and serve as a role model.
Serve as a subject-matter expert or resource to the department, unit, or practice in areas such as quality, performance improvement, and EMR, including as an EPIC Super User.
Oversee efficient patient flow, prepare patients for visits or admission, and provide provider-directed services and education within licensure and policy.
Lead and support development of standard work and necessary customizations.
Serve as a clinical preceptor and train new staff.
Work in compliance with scope-of-practice requirements and maintain a focus on safety, quality, and efficiency.