Medical Assistant (MA) - Urgent Care

ConvenientMD • Dover, NH

14d • Onsite

About The Position

ConvenientMD is hiring a Medical Assistant to deliver high-quality patient care, assist healthcare providers, and support smooth clinic operations. The role includes welcoming patients, answering questions about medical conditions, treatment plans, and medications, explaining prescribed medication instructions and potential adverse reactions, and providing guidance on lifestyle changes, preventive care, and follow-up. The Medical Assistant supports clinical operations by conducting preliminary triage evaluations, taking vital signs and medical histories, performing phlebotomy, assisting with minor procedures, and accurately maintaining electronic health records in compliance with privacy requirements. In New Hampshire and Maine, the Medical Assistant may administer prescription medications under the supervision and direction of licensed providers and in accordance with applicable regulations. The role also involves coordinating with the clinical team, communicating patient updates, collaborating on discharge plans, and helping train new clinic team members.

The schedule requires 12-hour shifts. Full-time team members work three shifts per week, including at least four Saturday or Sunday shifts per month. The position requires flexibility for nights, weekends, and holidays. Team members may need to work at other ConvenientMD locations within a one-hour travel distance and travel for training shifts within a one-hour commute. Part-time and per-diem schedules are also described in the posting.

Requirements

• High school diploma or GED.
• Medical Assistant certification with at least one year of experience, or two years of experience working as a Medical Assistant.
• Current Basic Life Support (BLS) certification from the American Heart Association or American Red Cross; CPR, ACLS, and online-only classes are not accepted.
• Ability to work 12-hour shifts. For full-time, work three shifts per week, with at least four shifts per month on a Saturday or Sunday.
• Flexibility to work nights, weekends, and holidays.
• Ability, if needed, to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Ability to travel for training shifts outside the primary clinic within a one-hour commute.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Proficiency with Microsoft Office Suite or related software, and experience with or ability to learn Experity and other business systems.
• Compassionate, authentic, and patient-focused approach; proactive written and verbal communication; effective collaboration; and a strong team orientation.

Nice To Haves

• One to two years of patient triage experience in an urgent care or emergency department.

Responsibilities

• Engage with patients professionally, address inquiries, and provide information about medical conditions, treatment plans, and medications.
• Explain prescribed medications, including dosage instructions and potential adverse reactions.
• Provide guidance on lifestyle modifications, preventive healthcare, and follow-up care; address patient questions and concerns.
• Conduct preliminary evaluations to triage patients and assess the urgency of their medical needs.
• Take vital signs and medical histories, perform phlebotomy, and assist with minor medical procedures.
• Accurately document patient information and maintain electronic health records in compliance with privacy regulations.
• In New Hampshire and Maine, administer prescription medications under the supervision and direction of licensed healthcare providers and according to applicable regulations.
• Coordinate patient care with the clinical team and communicate patient information and updates to providers and other healthcare professionals.
• Collaborate with providers on discharge plans and help with discharge as needed.
• Welcome and support the training of new clinic team members.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Access to employer rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED