Medical Assistant, South Windsor Family Practice, ProHealth Physicians
About The Position
The Medical Assistant supports the Family Practice care team and its patients by performing patient care, clinical, and administrative tasks. Duties include patient intake, responding to patient phone calls, documenting patient interactions, and performing work within the Connecticut scope of practice. The role is full time, 40 hours per week, Monday through Friday, with hours between 8:00 a.m. and 5:00 p.m., at 1050 Sullivan Ave, South Windsor, Connecticut. ProHealth Physicians is a community-based medical group with primary care offices in every county in Connecticut, more than 300 physicians and advanced practice clinicians, and in-house imaging and clinical lab services. The organization emphasizes prevention, patient-centered care, teamwork, and helping patients and communities stay well. The role offers performance recognition, direction for success, and development opportunities for other roles.
Requirements
- Graduate of an accredited Medical Assistant program, or completed relevant medical assisting training through a branch of the U.S. armed forces, or have at least 2 years of aide- or technician-level healthcare work experience.
Nice To Haves
- Graduate of an accredited Medical Assistant program.
- Completed relevant medical assisting training through a branch of the U.S. armed forces.
- Certified or Registered Medical Assistant through AAMA, NHA, NCCT, or AMT.
- CPR/BLS certification.
- At least 1 year of Medical Assistant experience.
- Experience working with Epic.
- Experience working in a primary care office.
- Intermediate computer proficiency.
Responsibilities
- Provide patient care, clinical summaries, and direction on next steps or follow-up.
- Perform phlebotomy as needed.
- Prepare patients for care by collecting and recording clinical information according to protocol.
- Manage patients according to approved protocols and appointment and scheduling guidelines.
- Carry out standing orders in accordance with practice policies and procedures.
- Accurately and promptly document patient interactions and other clinical activities in the electronic health record (EHR).
- Schedule tests, treatments, and follow-up visits; help patients identify appropriate outside resources for disease management and other services; and refer patients when appropriate.
- Answer and document patient phone calls, take complete messages, and route them to providers as needed using the EHR.
- Monitor task pools, respond to tasks promptly, follow up on overdue orders and worklists, and monitor critical referral status.
- Coordinate with Regional Nurse Managers to oversee temperature monitoring.
- Help the care team ensure smooth office operations and excellent service through teamwork.
- Interact with patients in a way that builds confidence, trust, and loyalty; treat patients and staff courteously and maintain patient confidentiality.
- Maintain communication with the care team and Regional Management team.
- Maintain knowledge of current coding, OSHA, and CLIA regulations and company policies.
- Follow patient safety initiatives and infection control regulations.
- Perform other duties as assigned.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase plan.
- 401(k) contribution, subject to eligibility requirements.
- Development opportunities for other roles.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
