Medical Assistant - El Pueblo - Family Medicine

El Rio Community Health Center•Tucson, AZ

110d•$18 - $24•Onsite

About The Position

The Medical Assistant serves in a medical support role as part of a team providing quality healthcare to El Rio patients. The position provides direct patient care and clinical and non-clinical services within the Medical Assistant scope of practice at a clinic location assigned by management. The work is performed under general supervision and review; issues involving departures from standard policies, interpretations, or procedures are reviewed with a supervisor. The role supports El Rio Health’s mission of providing comprehensive, quality healthcare that is affordable and accessible to people with healthcare needs. The Medical Assistant completes patient intake and documents information, patient responses, and actions in the Electronic Health Record (EHR); assists with procedures and activities within scope; coordinates relevant outside medical records and laboratory and radiology results; completes provider orders and explains discharge instructions; and handles assigned administrative and non-clerical activities through organizational IT systems and the Patient Portal. The position also maintains required competencies, patient confidentiality, a clean and safe work environment, appropriate supplies and inventories, and compliance with organizational policies, Nursing Policies and Procedures, Joint Commission standards, HIPAA, and safety requirements. The position is scheduled Monday through Friday, 10:00 a.m. to 7:00 p.m., with alternating Saturdays from 8:00 a.m. to 5:00 p.m. Salary is $17.57–$24.16, depending on experience. Employees may be assigned to clinic locations based on operational needs and may need reliable transportation for workday reassignments. Employees who drive during work hours must have a valid driver’s license and meet Arizona vehicle insurance requirements. El Rio Health requires Level One fingerprint clearance, recommends maintaining vaccination status subject to applicable exemptions and accommodations, and requires pre-employment drug testing as well as specified testing in certain circumstances.

Requirements

High school diploma or GED; an equivalent combination of education and experience may be considered if directly related to the job functions and responsibilities.
Medical Assistant Certificate from an approved and accredited educational institution.
Current Basic Life Support (BLS) certification for healthcare providers.
Current, valid Level I fingerprint clearance card in good standing, or application for the card within seven working days after beginning employment. The description also states that a Level One Non-IVP fingerprint clearance card must be received within 30 days after hire or transfer.
Reliable transportation may be required to meet organizational operational reassignments during the workday.
If driving during work hours, a valid driver’s license and compliance with Arizona vehicle insurance requirements are required.
Undergo drug testing before employment and, as applicable, post-accident, reasonable-suspicion, return-to-duty, and follow-up drug and alcohol testing in compliance with federal and state regulations.

Nice To Haves

One year of experience as a Medical Assistant in an ambulatory healthcare setting.
Bilingual English/Spanish ability, including speaking, reading, and writing in both languages.

Responsibilities

Complete assigned clinical and non-clinical duties and assignments within reasonable time frames and established performance standards.
Perform the patient intake process before the provider visit, documenting information, patient responses, and actions in the patient’s EHR.
Assist with, perform, or complete procedures and activities within the Medical Assistant scope of practice and in compliance with Nursing Policies and Procedures.
Anticipate and respond to patient needs based on the reason for the visit, coordinating availability of outside medical records and laboratory and radiology results.
Complete provider orders and ensure patients understand their discharge instructions.
Document completed orders and actions in the EHR and submit them for processing within the defined period.
Complete assigned administrative and non-clerical activities received through El Rio Health IT systems and/or the Patient Portal, including required documentation.
Maintain proficiency and meet performance expectations, as demonstrated through annual competency skills evaluations.
Maintain a clean, safe, and hygienic work environment, including work areas, workstations, and examination rooms, and follow hand-washing requirements.
Comply with applicable Joint Commission Accreditation compliance and reporting requirements.
Protect patient confidentiality and disclose information only to authorized individuals in accordance with HIPAA and corporate compliance requirements.
Follow the organizational Code of Conduct, policies and procedures, standing orders, and Service Excellence requirements when interacting with patients, visitors, and employees.
Maintain a safe, hazard-free work environment; address or promptly report safety issues; follow health and safety policies; and participate in safety programs, which may include an emergency response team assignment.
Maintain a professional attitude and acceptable performance at assigned clinic locations and on duties supporting operational needs as directed by organizational leadership.
Evaluate problems and situations, prioritize needs, and resolve issues effectively and promptly using role-appropriate critical-thinking and problem-solving skills.
Communicate proactively, positively, and effectively with patients to promote compliance with appointments and treatments, and document communication efforts in the EHR in accordance with Nursing Policies and Procedures.
Report safety hazards or potential hazards to supervisory staff immediately.
Label, rotate, and stock medications, medical supplies, and equipment in compliance with Nursing Policies and Procedures, maintaining appropriate inventories for operational use.