Medical Assistant / Medical Front Office

NextCare•Chandler, AZ

About The Position

NextCare Urgent Care is seeking an energetic, enthusiastic, customer-friendly Medical Assistant who enjoys a fast-paced setting and working as part of a team. The role provides patient care in the back office under the direct supervision of a provider and within the Medical Assistant scope of practice. Employees are expected to be cross-trained and may be assigned to front-office or back-office duties, or both, based on clinic staffing and business needs. The position may also include laboratory testing and related quality, documentation, competency, and proficiency-testing duties. When supporting the front office, the Medical Assistant helps keep patients and families informed, monitors patient flow, and processes patients for discharge, including preparing charges, collecting payments, obtaining signatures, and issuing receipts. The role supports respectful, dignified patient service and smooth clinic operations.

Requirements

For Arizona: a high school diploma or equivalent.
For Arizona: completion of an accredited Medical Assistant training program; alternatively, completion of a non-accredited Medical Assistant training program and national certification through AAMA (CMA), AMT (RMA), or NHA (CCMA).
Proficiency in EMR/EHR systems.

Responsibilities

Assist providers with examinations, including taking patient vital signs, procedures, and other direct patient-care processes under provider supervision and within the Medical Assistant scope of practice.
Administer medications according to policy and provider direction, following medication safety protocols.
Perform blood draws as directed by the provider.
Collect urine specimens for testing, including employer drug screens, as applicable.
Perform splinting and casting, as applicable.
Conduct physical examinations, including sports physicals.
Perform other urgent-care duties such as ear lavage, wound care, and oxygen administration.
Promptly notify the provider on duty of unusual patient occurrences, including medication events, and document incidents as required.
Promptly notify the Clinic Manager of patient or employee safety concerns.
Follow laboratory and clinical accreditation guidelines and requirements.
Use the electronic medical record/electronic health record system proficiently.
Perform moderate-complexity clinical testing in authorized laboratory disciplines, such as chemistry, hematology, and urinalysis, according to the laboratory's COLA-approved standard operating procedure manual.
Perform and document daily instrument calibrations, quality control tracking, and corrective actions for out-of-range values before reporting patient results.
Maintain orderly, verifiable, audit-ready logs for pre-analytical, analytical, and post-analytical activities in preparation for COLA surveys.
Participate in documented competency assessments semiannually during the first year of employment and annually thereafter, covering the six CLIA-mandated elements.
Test and document blind proficiency-testing samples as patient specimens, following anti-commingling regulations.
Accession and process specimens, centrifuge samples, assess sample integrity, and accurately enter results into the Laboratory Information System.
Recognize critical, life-threatening results and follow immediate notification protocols for the attending Texas healthcare provider.
When assigned to front-office reception, inform patients and families about wait times and monitor patient flow.
Process patients for discharge, including preparing charges, collecting payments, obtaining required signatures, and issuing receipts.
Perform other related duties as assigned or described by company policy.