Medical Assistant - Osborn High School

Henry Ford Health•Detroit, MI

1d•Onsite

About The Position

The Medical Assistant works under the direct supervision of a provider and/or nursing leadership to perform administrative and clinical tasks that support quality, compassionate patient care. The role is based in the School Based Health Program at Osborn High School, providing primary care in a school-based health center for patients ages 3–21, primarily ages 14 and older. The Medical Assistant collaborates with providers, school administration and staff, community partners, and a multidisciplinary team; follows Child Adolescent Health Center guidelines and MDHHS requirements; and supports community engagement, outreach, and health education. This is a grant-funded program. The position includes patient care, diagnostic testing, consultation and scheduling, quality assurance, patient instruction, clerical and supply-management tasks, and maintenance of examination and treatment rooms. The Medical Assistant documents care in the electronic health record, supports providers during examinations and procedures, administers medications and immunizations as ordered, and performs other duties within scope of practice.

Requirements

High school diploma or GED equivalent.
Graduate of a Medical Assistant program with a completed formal clinical externship of at least 160 hours; or graduate of a Medical Assistant program without a clinical externship and have at least one year of clinical medical-assisting experience within the past five years; or hold a current professionally recognized Medical Assistant certification and have at least one year of clinical medical-assisting experience; or be a Licensed Practical Nurse; or be a licensed Paramedic/Emergency Medical Technician with at least one year of clinical experience in a clinical medical setting within the past five years; or be military-trained medical personnel with at least one year of clinical experience in a clinical medical setting within the past five years.
Successfully complete all components of Henry Ford Health's ambulatory orientation.
Hold current BLS-C certification upon hire or successfully complete it by the end of orientation.
Meet or exceed Henry Ford Health customer service responsibilities and standards, including communication, ownership, understanding, motivation, sensitivity, excellence, teamwork, and respect; practice these skills through ongoing training and in-services.
Possess self-direction, flexibility, commitment to teamwork, initiative, willingness to learn, openness to new learning experiences, respect for diversity without judgment, and customer-service values.

Nice To Haves

Basic computer knowledge and keyboarding skills.
Ability to perform a wide variety of clinical skills related to ambulatory patient care.
Problem-solving ability.
Effective interpersonal and communication skills.
EPIC electronic medical record experience.

Responsibilities

Escort patients to examination rooms and prepare them for examinations, procedures, and treatment.
Obtain and record vital signs and patient histories in the electronic health record (EHR).
Prepare for, set up, and assist with examinations, procedures, and treatments according to protocols and policies.
Prepare, administer, and document oral and parenteral medications and immunizations as ordered, following the six rights of medication administration and maintaining accurate records.
Document care provided during patient visits in the EHR.
Recognize and respond to emergencies.
Monitor and respond to patient requests received by telephone, In Basket message, or My Chart within identified time frames, and document responses in the EHR.
Enter medication, radiology, and laboratory orders in the EHR for provider sign-off.
Discharge patients and provide after-visit instructions as directed by the provider.
Prepare medication refill requests for provider review and signature.
Collect and transport specimens; perform CLIA-waived tests, electrocardiography, respiratory and other testing as needed, and phlebotomy including venipuncture and capillary puncture.
Serve as a liaison between patients and medical staff regarding problems or complaints.
Schedule, coordinate, and monitor appointments and schedule outpatient procedures.
Apply third-party and managed-care policies, procedures, and guidelines; obtain insurance pre-authorizations; and enter referrals for provider sign-off.
Participate in departmental and divisional quality assessment and improvement programs.
Follow Standard Precautions, handwashing and biohazard disposal practices, and aseptic and sterile technique; clean instruments and equipment according to policy.
Comply with safety and regulatory standards for practice, the environment, and documentation.
Advocate for patients, explain office policies and procedures, and provide health maintenance, disease prevention, and treatment-plan information within scope of practice and as directed by the supervising physician.
Identify community resources for health maintenance and disease prevention to meet patient needs.
Uphold and support Henry Ford Health's goals, policies, procedures, mission, vision, and values.
Perform basic clerical tasks, including answering phones, maintaining records, and filing.
Order and stock supplies, assist with maintaining a clean and orderly environment, and maintain examination and treatment rooms and their supplies and equipment.
Maintain core and applicable specialty competencies and perform other duties as assigned within scope of practice.
Collaborate with providers, school administration and staff, community partners, and a multidisciplinary team; support community outreach and health education.