Medical Assistant Family Medicine

Banner Health•Buckeye, AZ

5d•Onsite

About The Position

The Medical Assistant works alongside providers and healthcare professionals in a patient-focused family medicine clinic serving a diverse patient population. The role assists clinicians and nursing staff in providing medical care and implementing and evaluating direct patient care, using specialized knowledge, judgment, and skills to support an excellent patient experience. The clinic is described as energetic and fast-paced, with opportunities for staff to learn and develop. The schedule is Monday 9 a.m.–7 p.m., Wednesday through Friday 7 a.m.–5 p.m., Tuesday off, and rotating Saturdays every eight weeks from 8 a.m.–1 p.m. Uncertified Medical Assistants may be considered with proof of completing a formal Medical Assistant education program and must obtain national certification within 12 months of hire. The position works under the direct supervision of providers and interacts with staff, clinicians, patients, families, and external healthcare contacts.

Requirements

High school diploma, GED, or equivalent working knowledge.
Completion of a Banner-approved medical assistant training program that meets state-defined regulations.
Active Medical Assistant certification as an RMA from AMT, CMA from AAMA, CCMA from NHA, or NCMA from NCCT; uncertified applicants may be considered with proof of formal Medical Assistant education and must obtain national certification within 12 months of hire.
BLS certification upon hire.
Strong computer skills, including the ability to work with medical software.
Exceptional interpersonal and communication skills.
Ability to manage multiple changing priorities effectively and in an organized fashion.

Nice To Haves

Experience with office medical procedures and treatments.
Knowledge of insurance, managed care operations, EMR, and scheduling software.
Additional related education and/or experience.

Responsibilities

Prepare patients for examinations and treatment by taking and recording vital signs, symptoms, other measurements, chief complaints, and pain scores as appropriate; report signs of a change in patient condition to the clinician.
Assist providers with examinations and minor in-office procedures, including blood pressure, respiration and heart-rate measurements, temperature, phlebotomy, ear irrigation, and EKGs; serve as a chaperone as needed.
Use universal blood and body-fluid precautions and personal protective equipment as needed, and prioritize patient flow through the clinical process.
Coordinate and manage patient care, including pre-certifications, referrals, authorizations, prescriptions, scheduling, and communicating test results to patients.
Provide clerical support and maintain complete medical records, including labs, authorizations, X-rays, hospital records, and prior care relevant to each visit; provide accurate billing information in a timely manner.
Maintain a clean and functional environment by cleaning and disinfecting equipment, instruments, examination rooms, and storage areas; follow sterilization procedures, manufacturer recommendations, and OSHA guidelines for hazardous substances.
Perform basic equipment maintenance and coordinate needed repairs.
Order supplies as directed and stock patient-care areas; manage medication-related tasks, including expired medications or equipment and recalls.
Maintain effective communication with internal and external customers and contribute to a service-oriented team environment.
Complete required onboarding and orientation activities, including simulation training as needed or directed.
Prioritize data from multiple sources to support responses to changes in the health status of patients and families.