MED ASSISTANT CERT - CLIN

Covenant Health•Knoxville, TN

About The Position

Under general supervision, the Medical Assistant performs basic nursing procedures and assists physicians or practitioners with examinations, procedures, and other processes related to direct patient care. The role supports patient intake and documentation, provider workflows, clinic operations, and a safe, comfortable, and therapeutic environment for patients and families. The position is with Covenant Medical Group, the employed and managed medical practice organization of Covenant Health. Covenant Medical Group provides care across East Tennessee and has more than 300 physicians and advanced practice providers in 20 communities, spanning primary care, walk-in clinics, preventive medicine, and advanced surgical and subspecialty services. The organization is committed to coordinated, patient-centered care and access to providers close to home.

Requirements

Certified Medical Assistant certification is required.
No minimum experience is specified.
No specific minimum education is specified; education must be sufficient to meet the standards for the required license or certification.

Responsibilities

Maintain departmental policies and procedures, objectives, Quality Assessment program, and safety, environmental, and infection control standards.
Perform basic nursing procedures, including measuring height and weight according to oncology best practice, taking vital signs, completing ambulatory intake, and performing venipunctures and injections as indicated and permitted by scope of practice.
Interview patients, obtain initial basic evaluation information, enter information into the EMR, and report it to the appropriate practitioner.
Maintain a safe, comfortable, therapeutic environment for patients and families, showing sensitivity to comfort and privacy and using AIDET fundamentals of communication.
Assist physicians or practitioners with examinations, procedures, and other direct patient care processes.
Ensure adequate stock of supplies and necessary equipment.
Monitor the accuracy of patient medical record entries; maintain required reports and statistics; assist with medical record requests and scanning documentation into the medical record.
Inspect the area daily for compliance with policies, procedures, regulations, and standards, and take corrective action when appropriate.
Clean and restock examination rooms daily and transport instruments to sterile processing as needed.
Assist with chart preparation and provider schedule management.
Provide assigned provider support, including note preparation, verbal order entry within scope of practice and leadership guidelines, order proposal, and prescription refill management.
Perform reception duties, including professional phone scripting, appropriate documentation of messages in message pools, and real-time appointment scheduling and rescheduling.
Demonstrate competence in critical skills and deliver care according to the age-specific needs of the population served.
Participate in educational programs, review current literature, and attend in-service meetings and workshops to support professional growth and development.
Cooperate with personnel to achieve department objectives and maintain good employee relations, interdepartmental objectives, and infection control policies.
Attend meetings as required.
Support a positive work environment and teamwork within and outside the department, demonstrate initiative, progress patient care, and promote positive relationships with coworkers.
Follow policies, procedures, and safety standards; complete required annual education assignments; work toward goals and objectives; and participate in quality improvement initiatives as requested.
Perform other duties as assigned.