Medical Assistant-Winchester Family Practice

Beth Israel Lahey Health • Winchester, VA

3d • $21 - $28

About The Position

The Medical Assistant provides high-quality, direct patient care in a team-based model for BIDHC patients and supports smooth, efficient administrative and clinical practice operations. The role involves working respectfully with patients and team members from different backgrounds and beliefs, building empathetic relationships, coordinating care, and helping ensure effective patient flow and service delivery. The position reports to the Practice Manager.

The Medical Assistant assists patients throughout their visits, communicates relevant information to providers, performs clinical tasks under proper supervision, and contributes to population health efforts through outreach and basic health coaching. The role also supports equipment and supply readiness, electronic health record documentation, appointment and test scheduling, insurance verification, and patient safety and privacy practices.

Requirements

• High school diploma or GED.
• At least 6 months of clinical classroom experience.
• Immunizations may be administered only by a Medical Assistant who has graduated from an accredited Medical Assistant program.
• All staff must be vaccinated against influenza as a condition of employment.

Nice To Haves

• 0–1 years of related work experience or customer-service experience in any field.
• Graduate of the BILH Primary Care Clinical Assistant Training program.
• EMT Basic License.
• Phlebotomy Certificate.
• Other healthcare training.

Responsibilities

• Contribute to patient, practice, and organizational goals through relationship development and care-team coordination; build long-term, empathetic relationships with patients, families, and colleagues.
• Support patients throughout their visits by facilitating timely flow, communicating delays, discussing visit reasons, updating medication and allergy lists, reviewing screening questions, and serving as a liaison between patients and practice staff.
• Communicate clearly with patients and the care team, including providing providers with hand-offs about the visit reason, abnormal vital signs, and relevant patient information.
• Perform medical assisting duties under proper supervision, which may include obtaining vital signs, height, and weight; performing EKGs, point-of-care testing, and phlebotomy; administering immunizations when qualified; and assisting with routine procedures.
• Support population health goals through outreach and health coaching; monitor practice activity, identify patients with health maintenance or chronic disease management needs, conduct outreach, and assist with data gathering and basic health coaching.
• Monitor, order, and maintain medical equipment and supplies; ensure they are clean, sterilized, stocked, within expiration dates, and compliant with control standards; maintain unobstructed patient access areas.
• Use the electronic health record to queue prescription renewals and add medications for licensed-provider review; enter or scribe clinician-directed orders for tests, services, or appointments; and document visit tasks accurately as they are completed for billing.
• Schedule related diagnostic and laboratory tests while making reasonable efforts to accommodate patient and provider needs; verify insurance, prior authorizations, referrals, and pre-certifications.
• Identify OSHA compliance issues, follow patient safety practices to prevent or eliminate harm, promptly report adverse events and near misses, and ensure patient health information is used only for treatment, payment, and operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED