Medical Assistant, Market Float

ArchWell Health•Omaha, NE

19h

About The Position

ArchWell Health is a healthcare provider focused on improving the lives of senior members through neighborhood clinics and wellness-focused care. The Medical Assistant - Market Float supports the market’s primary care providers and care teams, helping ensure efficient, compassionate care. The role involves welcoming and rooming members, assisting with assessment of health conditions, and performing routine diagnostic testing during appointments. The Medical Assistant may be asked to report to regional centers on short notice. Schedules are normally posted one week in advance, though occasional last-minute coverage needs may arise. Additional mileage for travel beyond the home center is reimbursed at the standard rate.

Requirements

High school diploma or equivalent (GED).
Graduation from a nationally accredited Medical Assistant program or comparable healthcare vocational training, such as foreign-trained physician or paramedic training.
At least 3 years of work experience as a Medical Assistant.
At least 1 year of phlebotomy experience.
BLS for Healthcare Providers certification.
EClinicalWorks or similar EMR experience.
High degree of emotional intelligence and integrity, with a driven and focused work ethic.
Ability to work independently, think creatively, and work effectively with people of varying seniority and diverse populations, including staff, providers, members, family members, insurance carriers, vendors, and market leadership.
Strong communication skills and a customer-oriented approach.
Critical reasoning, decision-making, and problem-solving skills to assess situations, determine risks, prevent future issues, and resolve recurring defects.
Experience with claims and quality reports and analytical software packages.
Proficiency with Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, and other word-processing, spreadsheet, database, email, and presentation software.
Ability to travel occasionally for company meetings.

Nice To Haves

Experience working with geriatric patients.

Responsibilities

Conduct patient intake, measure and record vital signs, interview patients, and obtain medical histories.
Perform examinations and routine screenings, ensuring patients are informed and their questions and concerns are addressed.
Listen and engage with patients during appointments and report needs or changes in condition to primary care providers, specialists, or other clinical personnel.
Support the patient experience by processing patient phone messages, returning calls, routing calls to appropriate team members, and contacting patients to obtain or relay information for physicians.
Change dressings, apply bandages, remove sutures, and perform other first-aid procedures under physician supervision; use CPR skills when necessary.
Comply with OSHA safety standards and maintain accurate, legal, and ethical documentation.
Provide health coaching to a defined group of patients to support healthy lifestyle choices and follow up with coached patients through weekly calls.
Report to other regional centers when needed, including on short notice.