Medical Assistant, Market Float

ArchWell Health•St. Louis, MO

About The Position

ArchWell Health is a healthcare provider focused on improving the lives of senior members through primary care at neighborhood clinics. The Medical Assistant (MA)–Market Float supports the market’s primary care providers and care teams, helping ensure efficient, compassionate care. The MA greets and rooms members, assists with assessments, and performs routine diagnostic testing during appointments. The role may require reporting to regional centers on short notice. Schedules are normally posted one week in advance, but occasional last-minute changes may be needed to cover call-outs. Mileage for travel beyond the home center is reimbursed at the standard rate.

Requirements

High school diploma or GED.
Graduation from a nationally accredited Medical Assistant program or comparable healthcare vocational training, such as foreign-trained physician or paramedic training.
At least 3 years of work experience as a Medical Assistant.
At least 1 year of phlebotomy experience.
Current BLS for Healthcare Providers certification.
Experience with EClinicalWorks or a similar electronic medical record system.
High degree of emotional intelligence and integrity, with a driven and focused work ethic.
Ability to work independently, think creatively, and work effectively.
Ability to work effectively with people of varying seniority and diverse populations, including staff, providers, members, family members, insurance carriers, vendors, and market leadership.
Strong communication and customer-service orientation.
Strong critical reasoning, decision-making, and problem-solving skills, including the ability to assess situations, determine risks, prevent future issues, and resolve recurring defects.
Experience with claims and quality reports and analytical software packages.
Proficiency with Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, as well as other word-processing, spreadsheet, database, email, and presentation software.
Ability to report to other regional centers on short notice and travel occasionally for company meetings.

Nice To Haves

Experience working with geriatric patients.

Responsibilities

Conduct patient intake, including measuring and recording vital signs, interviewing patients, and documenting medical history.
Perform examinations and routine screenings, keeping patients informed and addressing their questions and concerns about procedures.
Listen and engage with patients throughout appointments, reporting patient needs or changes in condition to primary care providers, specialists, and other clinical personnel.
Support the patient experience by processing patient phone messages, returning calls, routing calls to appropriate team members, and calling patients to obtain and relay information for physicians.
Change dressings, apply bandages, remove sutures, and perform other first-aid procedures under physician supervision; use CPR skills when necessary.
Comply with OSHA safety standards and maintain accurate, legal, and ethical documentation.
Provide health coaching to a defined group of patients to support healthy lifestyle choices and follow up with coached patients through weekly calls.
Report to other regional centers when needed, including on short notice.
Travel occasionally for company meetings.