Medical Assistant / Medical Front Office

NextCare•Marana, AZ

About The Position

NextCare Urgent Care is seeking an energetic, customer-friendly Medical Assistant who enjoys a fast-paced setting and working as part of a team. The role supports patient care and clinic operations, with employees cross-trained and assigned to front-office or back-office functions—or both—according to clinic staffing and business needs. In the back office, the Medical Assistant assists providers with examinations, vital signs, procedures, medication administration, and other direct patient-care processes under provider supervision and within the Medical Assistant scope of practice. Duties may also include blood draws, urine collection, splinting and casting, physicals, ear lavage, wound care, and oxygen administration. The role follows medication safety protocols, reports unusual patient occurrences and safety concerns, follows laboratory and clinical accreditation requirements, and uses EMR/EHR systems. Additional laboratory responsibilities may include moderate-complexity testing in authorized disciplines; instrument calibration and quality-control documentation; maintaining inspection-ready records; completing competency assessments and proficiency testing; specimen accessioning and processing; accurate data entry into the Laboratory Information System; and prompt notification of critical results to the attending Texas healthcare provider. When assigned to the front office, the Medical Assistant helps keep patients and families informed about wait times, monitors patient flow, and processes discharges, including preparing charges, collecting payments, obtaining signatures, and issuing receipts. The position helps ensure respectful, dignified patient service and smooth clinic and reception operations. Education and qualification pathways differ by state. In Arizona, applicants need a high school diploma or equivalent and either an approved accredited Medical Assistant training program, or an unapproved program plus a national certification from AAMA, AMT, or NHA. In other states, applicants need a high school diploma or GED and may qualify through an approved accredited program; an unapproved program plus one of the listed national certifications; an unapproved program plus at least one year of post-completion Medical Assistant employment; or verifiable work experience directly supervised by a provider or physician group for at least 2,000 hours or one year. Other education or experience may be considered with Compliance and Regulatory department approval. The employer may request a diploma, and official transcripts if education cannot be verified through pre-employment screening.

Requirements

High school diploma or equivalent; for states other than Arizona, a high school diploma or GED is specified.
Arizona applicants must complete an approved (accredited) Medical Assistant training program, or complete an unapproved (non-accredited) program and hold a national certification from AAMA, AMT, or NHA.
Applicants in states other than Arizona must complete an approved (accredited) Medical Assistant training program, or complete an unapproved program and hold a national certification from AAMA, AMT, or NHA; alternatively, they may qualify with an unapproved program plus at least one year of post-completion Medical Assistant employment, or verifiable work experience directly supervised by a provider or physician group for at least 2,000 hours or one year.
Other Medical Assistant education or experience may be considered subject to review and approval by the Compliance and Regulatory department.
Must be proficient in EMR/EHR.
Must follow the applicable medication administration, laboratory, clinical accreditation, and safety protocols.
Education may be verified during pre-employment screening; a diploma or official transcripts may be requested.

Responsibilities

Assist providers with examinations, including taking patient vital signs, and with procedures and other direct patient-care processes under provider supervision and within the Medical Assistant scope of practice.
Administer medications according to provider direction and policy, following safety protocols and procedures.
Perform blood draws as directed by the provider.
Collect urine specimens for testing, including employer drug screens, as needed.
Perform splinting and casting as needed.
Conduct physicals, including sports physicals.
Perform urgent-care duties such as ear lavage, wound care, and oxygen administration.
Promptly notify the provider on duty of unusual patient occurrences, including medication events, and complete an incident report.
Promptly notify the Clinic Manager of patient or employee safety concerns.
Follow laboratory and clinical accreditation policies and requirements.
Use EMR/EHR systems proficiently.
Perform additional assigned duties in accordance with company policy.
Perform authorized moderate-complexity clinical testing in disciplines such as Chemistry, Hematology, and Urinalysis according to the laboratory's COLA-approved SOP manual.
Conduct and document daily instrument calibrations, quality control tracking, and corrective actions for out-of-range values before reporting patient results.
Maintain orderly, verifiable, audit-ready records for pre-analytical, analytical, and post-analytical laboratory activities for COLA surveys.
Participate in documented competency assessments semiannually during the first year and annually thereafter, covering the six CLIA-mandated elements.
Test and document blind proficiency-testing samples as patient specimens, following anti-commingling regulations.
Accession, process, and centrifuge specimens; evaluate sample integrity; and accurately report data into the Laboratory Information System.
Recognize critical, life-threatening results and promptly follow notification protocols for the attending Texas healthcare provider.
When assigned to the front office, keep patients and families informed about wait times and monitor patient flow.
Process patient discharges, including preparing charges, collecting payments, obtaining required signatures, and issuing receipts.
Support respectful, dignified patient service and efficient clinic and reception operations.