Medical Assistant- Podiatry

ChenMed•Chicago, IL

21h•$20 - $29•Onsite

About The Position

The Care Promoter, Specialist Podiatry is an unlicensed medical professional with specialized training who performs routine administrative and clinical tasks in support of the Specialist PCP and helps provide a positive patient experience. Clinical duties are performed under direct physician specialist supervision and in accordance with state medical practice acts. The role is an integral member of a physician-led care team focused on providing comprehensive primary care for a specific patient population. The position combines patient care, administrative support, care coordination, and follow-up. The Care Promoter supports examinations and routine procedures, records patient information, communicates patient needs to the care team, helps coordinate appointments and orders, and contributes to patient education and service recovery. The role may require local and regional travel to cover other centers, as needed.

Requirements

High school diploma or equivalent education (GED).
Graduation from a nationally accredited Medical Assistant, Patient Care Technician, Emergency Medical Technician (EMT), or Paramedic program.
At least 1 year of work experience as a Medical Assistant, Patient Care Technician, EMT, or Paramedic.
BLS for Healthcare Providers certification.
Strong knowledge of Medical Assistant protocols, terminology, services, standards, policies, and procedures.
Excellent interpersonal and customer service skills, with compassion and empathy toward patients and families.
Strong oral and written communication, time management, and organizational skills.
Ability to collaborate with physicians, clinicians, market leaders, center managers, nurses, case managers, front desk staff, and other team members.
Ability to manage complex patient requests from providers and make some independent workload decisions.
Problem-solving mindset focused on patient needs and team goals.
Basic phone and computer operation skills.
Attention to detail and ability to maintain accuracy in reports and data.
Ability to maintain organized systems that support timely patient flow and to remain calm in busy or stressful situations.
Proficiency with Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, and other word-processing, spreadsheet, database, email, and presentation software.
Ability and willingness to travel locally and/or regionally up to 95% of the time to assist at other centers as needed.
Spoken and written fluency in English.
Flexibility to work evenings, weekends, and/or holidays as needed.

Nice To Haves

Experience working with geriatric patients.
Experience with an EMR system.

Responsibilities

Measure and record patient vital signs and document patient interviews and medical histories.
Work with the care team to obtain specialist-related medical records and consult notes.
Prepare patients for examinations, perform routine screening tests, assist the physician with exams, and explain procedures and physician instructions to patients.
Escort patients to exam rooms and support their comfort and well-being.
Observe patients and report changes in their condition to the Specialist, PCP, Clinician, and/or other clinical personnel.
Perform non-critical medical and therapeutic procedures based on medical instructions, collect phlebotomy and other lab specimens, and perform basic waived lab tests.
Prepare and administer medications, change dressings, apply bandages, remove sutures, and perform other first aid procedures under physician supervision; use CPR skills when necessary.
Call prescriptions in to the pharmacy upon physician approval and authorization; use the ChenMed Rx system when authorized to support physician medication dispensing.
Provide health coaching to a defined group of patients and follow up with coached patients through weekly calls.
Catalog and communicate patient needs to the Specialist, PCP, Clinician, and/or other clinical personnel.
Maintain supplies and equipment, stock and sterilize instruments, practice OSHA safety standards, and complete accurate, legal, and ethical documentation.
Partner with the care facilitator team to greet patients and schedule appointments at check-out.
Manage Specialist schedules, including ensuring patients have follow-up appointments with their PCP and Specialist.
Work with Care Facilitators to confirm next-day appointments and reschedule missed appointments.
Work with Care Coordinators to ensure Specialist orders are completed and patients are scheduled accordingly.
Present customer service surveys to patients at check-out and escalate issues when immediate service recovery is needed.
Process patient phone messages, return calls, route messages to appropriate team members, and call patients to obtain and relay pertinent information for the physician.
Perform other duties as assigned or modified at the manager’s discretion.