Medical Assistant- Highland Heights Primary Care

St. Elizabeth Healthcare•Highland Heights, KY

About The Position

The Medical Assistant provides clinical support to physicians and mid-level providers and gives patients instructions as directed by providers. The role is responsible for compliance with OSHA, CLIA, and HIPAA regulations, as well as completion of duties essential to business operations. The position reports to the Practice Manager or Team Leader. Responsibilities include preparing patients and exam rooms, gathering and documenting patient histories and vital signs, assisting providers with examinations and procedures, performing nursing procedures under provider supervision, collecting specimens and conducting basic laboratory tests, and preparing or administering medications as directed. The Medical Assistant also maintains supplies and equipment, completes required logs and checks, supports patient requests and communications, processes referrals and test scheduling, and helps ensure accurate patient records and revenue-cycle documentation. Practice-specific clinical duties may include injections and immunizations, EKGs, specimen collection, and triaging patient calls.

Requirements

High school diploma or GED.
Knowledge of Excel, Word, Outlook, and PowerPoint.
Must have at least one of the following: one year of MA, CNA, PCA, STNA, or SEH Clinical Care Tech experience; completion of an MA program including a hands-on MA externship; completion of a SEP internship; EMT certification; or a degree in Health or Biological Sciences that includes hands-on clinical patient-care activities such as Athletic Trainer.

Nice To Haves

An approved credential such as CCMA, CMA, RMA, ARMA, or EMT.

Responsibilities

Escort patients to exam rooms, interview them, measure vital signs, and document information in their charts.
Document appropriate patient history in the patient chart.
Give patients clear directions, address their concerns about examinations, and document appropriately.
Prepare patients for examinations and assist providers during examinations.
Perform nursing procedures under provider supervision.
Provide patient instructions as directed by providers.
Collect and prepare laboratory specimens and perform basic laboratory tests.
Prepare and administer medications as directed by providers.
Ensure patient-chart information is complete and accurate.
Complete forms vital to the revenue cycle, including order verification or clarification, waivers for non-covered services, and encounter forms.
Maintain adequate supplies in exam rooms and workstations.
Clean and disinfect exam rooms.
Clean, maintain, and sterilize equipment and instruments; report equipment malfunctions to the appropriate supervisor.
Comply with OSHA, CLIA, and HIPAA requirements.
Maintain logs and perform required checks, including refrigerator temperatures, emergency medications, expired medications, oxygen, and cold sterilization fluid changes.
Assist with patient requests.
Take telephone messages and provide feedback or answers to patient, provider, and pharmacy calls.
Triage and process messages from patients and front office staff for providers.
Complete referrals, outpatient test scheduling, and precertification.
File and distribute patient information accurately and promptly.
Work with the Central Billing Office as needed to resolve patient issues.
Follow the Scribe policy guidelines when working as a scribe.
Perform other duties assigned by the Clinical Coordinator or Practice Manager.
Depending on the practice, obtain vital signs, assist with procedures, administer injections and immunizations, perform EKGs and laboratory procedures, collect patient samples, and answer and triage patient calls and questions.