Virtual Care Center Medical Assistant

Urban Health Plan•Bronx, NY

6d•Remote

About The Position

The Virtual Care Center Medical Assistant supports rapid access to same-day telehealth appointments for patients with acute medical conditions. This remote role manages messages and telephone encounters and assists the nurse as needed to support efficient patient care and communication. Employees must be available to work remotely, attend monthly work activities in the Bronx, NY, and meet as-needed onsite requirements in New York City. Applicants must live within commuting distance of the NYC job market. The position is full time, pays $23.00 per hour for 40 regular hours per week, and follows this schedule: Mondays 1 p.m.–10 p.m., Tuesdays 10 a.m.–10 p.m., Wednesdays 2 p.m.–10 p.m., Thursdays 3 p.m.–10 p.m., and Fridays 1 p.m.–10 p.m.

Requirements

High school diploma.
Previous experience working in a community-based health center or similar setting.
Medical Assistant certificate or completion of an accredited Medical Assistant program.
Bilingual Spanish and English.
Two years of established Medical Assistant experience.
Flexible work schedule availability.
Proficiency with computers and software.
Strong communication skills.
Ability to multitask.
Availability to work remotely and attend monthly work activities in the Bronx, as well as meet as-needed onsite requirements in New York City.
Must be within commuting distance of the NYC job market.

Responsibilities

Prepare patients for care, conduct screenings, and facilitate discharge.
Verify patient demographics, pharmacy, and insurance information.
Help ensure call center patients are scheduled appropriately on the template.
Assist with post-discharge appointments, referrals, and durable medical equipment (DME) orders.
Assist with collecting discharge records, medical histories, and treatment plans.
Address provider telephone encounters and messages.
Collaborate with the nurse and seek clinical guidance when appropriate.
Perform other job-related duties as required.

Benefits

Fully funded health insurance for the employee and 73.5% funded health insurance for family.
Dental, vision, and prescription coverage.
401(k) retirement savings, including a 3% annual employer contribution.
Paid vacation, personal time, sick time, and holidays, including the employee’s birthday.
Health care, dependent care, and commuter flexible spending accounts.
Entertainment discount programs.
Employee assistance programs.
Eligibility to apply for the Public Service Loan Forgiveness Program.
Fitness discounts and perks through the medical plan.
$50,000 term life insurance.