Medical Assistant (Remote) - Virtual Primary Care

Advocate Health and Hospitals Corporation•Charlotte, NC

1d•Remote

About The Position

The Medical Assistant II supports virtual primary care providers serving the Charlotte market by performing clinical and administrative tasks that are vital to patient care. The role requires adherence to applicable regulations and guidelines to ensure patient safety and confidentiality, as well as professionalism and compassion in patient and team interactions. This is a 100% remote position; the employee must reside in North Carolina or South Carolina, and applicants residing in other states are not eligible. The schedule is Monday through Friday, 8:00 AM to 5:00 PM, with a daily lunch break from 12:00 PM to 1:00 PM. The position is sign-on bonus eligible if the candidate meets organizational qualifications. The Medical Assistant performs patient intake and clinical support, assists providers, documents and communicates patient information, coordinates follow-up care, and completes clinical procedures within the scope of practice after demonstrating competency and as trained and supervised. The role also includes maintaining equipment and supplies, supporting quality improvement and care management, and providing age-appropriate care across the lifespan. This description outlines the general nature and level of work and is not a comprehensive list of duties. The incumbent may be required to perform other related duties.

Requirements

High school diploma or GED.
Completion of an accredited Medical Assistant program, or structured clinical military training documented per DD214 in lieu of a formal Medical Assistant program.
Recognized or certified as a CMA or RMA by one of the listed national organizations: AAMA, NHA, NHCWA, NCCT, ARMA, AMT, NAHP, or NRMA.
Current American Heart Association (AHA) BLS certification.
Two years of experience in a clinical practice setting as a Medical Assistant.
Ability to perform routine and complex technical skills within the Medical Assistant scope of practice after demonstrated competency.
Excellent communication and interpersonal skills, including the ability to develop rapport and maintain positive, professional relationships with patients, team members, and physicians.
Proficient computer skills, including keyboarding, navigating a Windows operating system, and using electronic mail; exposure to electronic medical records systems.
Customer service skills that support a positive patient experience.
Must reside in North Carolina or South Carolina; other states are not eligible.

Responsibilities

Room patients, obtain vital signs, and update medical information.
Collect specimens and perform basic laboratory testing using infection control standards.
Assist providers with examinations, procedures, and minor surgeries.
Administer medications, immunizations, injections, and IV therapy as permitted.
Educate patients and coordinate follow-up care, referrals, appointments, and prescription refills.
Document patient information and communicate effectively with providers and care team members.
Perform advanced clinical procedures such as EKGs, phlebotomy, spirometry, wound care, catheterization, and suture or staple removal, as trained and supervised.
Prepare, clean, stock, and maintain examination rooms, equipment, and supplies.
Perform equipment maintenance, sterilization, and quality checks.
Support quality improvement, patient-centered care, and care management initiatives.
Deliver age-appropriate care and assess and address the unique needs of patients across the lifespan.
Maintain patient safety and confidentiality while following relevant regulations and guidelines.
Perform other related duties as required.

Benefits

Comprehensive benefits and well-being programs.
Paid time off programs.
Medical, dental, vision, life, and short- and long-term disability benefits.
Flexible Spending Accounts for eligible health care and dependent care expenses.
Adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Competitive compensation, with possible premium pay and incentive pay for select positions.
Opportunity for annual increases based on performance.
Sign-on bonus eligibility for candidates meeting organizational qualifications.