About The Position

The Medical Assistant supports patients, staff, and physicians to maintain efficient operations and high-quality customer service while providing care to a designated patient population. The position assists with clinical care and office procedures, supports patient flow and department operations, and completes assigned tasks within the scope of practice. The role is based in Primary Care at SRS Scripps Ranch and is full-time on the day shift.

Requirements

  • Certificate of completion from a Medical Assistant program.
  • American Heart Association Basic Life Support for Healthcare Professionals (AHA BLS Healthcare) certification.
  • Demonstrated proficiency in clinical skills and office procedures.
  • Proficiency in medication administration.
  • Ability to type at least 30 words per minute with 0–2 errors and proofread work.

Nice To Haves

  • One year of Medical Assistant experience in a related clinical area.
  • Certified Medical Assistant (CMA) certification from the California Certifying Board for Medical Assistants.
  • U.S. Navy Hospital Corpsman (HM) qualification.

Responsibilities

  • Demonstrate clinical knowledge and skills in the assigned area and perform or assist with tests and procedures.
  • Administer medications safely and accurately according to guidelines and written orders, verifying patient identity and documenting medications.
  • Prepare patients for examinations or procedures and obtain complete, accurate consent when required.
  • Prepare and label biopsies accurately and document patient care according to protocols.
  • Listen to patients, gather relevant information, recognize urgency, and route concerns to physicians.
  • Return phone calls according to physician instructions and, when needed, schedule patient appointments.
  • Review provider-approved teaching materials or written instructions with patients in partnership with a physician.
  • Follow universal precautions and infection-control policies and procedures.
  • Assist Patient Service Representatives with front-desk issues, including scheduling and telephone management.
  • Participate in clinical projects as directed by a physician or manager.
  • Organize and complete daily responsibilities, monitor patient flow and physician schedules, and prioritize patient needs.
  • Return and troubleshoot telephone messages according to established policies.
  • Enter OCM and use IDX according to policy and procedure.
  • Prepare reports and information for patient visits, maintain appropriate supply levels, and participate in site inspections and inventories.
  • Enter authorizations and schedule surgeries and procedures accurately and on time.
  • Assist other departments and travel to other sites when business needs require.
  • Complete Quality Assurance assignments and support quality initiatives, including P4P, BMI, and DataMart.
  • Use department equipment and information systems, activate emergency procedures according to protocol, document patient-care events, and complete AEHR tasks within prescribed timelines.
  • Demonstrate proficiency with new applications and policies, insurance and utilization-review knowledge, scheduling requirements, and front-desk responsibilities.
  • Complete work within assigned hours and respond calmly and capably to urgent or emergent situations.
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