Medical Assistant - Specialist, Intake - PRN
About The Position
This position provides centralized intake and customer service to optimize referrals and agency responsiveness. The Medical Assistant coordinates intake and patient registration, manages incoming referrals, supports insurance verification and authorization, and helps initiate patient care services. The role also monitors referral trends, supports process improvement, collaborates with clinical, billing, and administrative teams, and performs patient scheduling as needed. Responsibilities must be carried out in accordance with competency-based standards and applicable federal and state laws governing the privacy of patients’ protected health information.
Requirements
- High school diploma or equivalent.
- Current Medical Assistant certification.
Nice To Haves
- One year of experience in a homecare environment, physician office, and/or medical case management is strongly preferred.
Responsibilities
- Coordinate intake functions and patient registration in the electronic record system while providing customer service to internal and external stakeholders, including community physicians, facilities, insurance companies, and other referral sources.
- Manage and track incoming patient referrals by phone and fax, ensuring required documents are received to begin patients’ home care services.
- Verify insurance, obtain insurance authorizations, and follow up to convert inquiries into service requests as needed.
- Analyze referral data to monitor patterns and trends, and submit findings to clinical leadership.
- Assist department leadership in identifying and addressing administrative and operational improvement opportunities.
- Coordinate the initiation of patient care services by collaborating with clinical, billing, and administrative teams.
- Perform follow-up activities in support of patient care and assist Homecare Coordinators and the Clinical Supervisor with scheduling new admissions as needed.
- Make independent decisions, based on business processes, to qualify referrals for MWHC services in accordance with business specifications and regulations.
- Perform patient scheduling duties as needed.
- Perform other duties as assigned.
- Comply with federal and state laws and regulations governing the privacy of patients’ protected health information.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
