Medical Assistant, Internal Medicine

Sutter Health•San Carlos, CA

About The Position

The Medical Assistant provides clinical and clerical support to providers and patient-care teams through back-office and patient-related tasks that support high-quality care. The role helps maintain smooth patient flow and departmental workflows and assists the care team in implementing the medical plan of care. It uses education, technical competence, and patient-interaction skills to build confidence and cooperation with patients, their families or support groups, and other healthcare providers. All duties are performed under the direction of a clinician. The position is in Internal Medicine at Sutter Health’s PAMF-Palo Alto Medical Foundation PAD organization.

Requirements

High school diploma or GED.
Graduate of a Medical Assistant program, with the diploma presented within 90 days, or completion of a 160-hour Medical Assistant externship.
Basic Life Support Healthcare Provider certification.
One year of recent relevant experience.
General knowledge of medical procedures, views, and equipment.
Basic understanding of human anatomy, physiology, pathology, and medical terminology.
Competence and validation in basic Medical Assisting skills, such as taking vital signs, preparing patients for examination, and administering injections.
Ability to interpret data and instructions in written, oral, diagram, or schedule form.
Written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
Time-management and organizational skills, including prioritizing assignments and meeting deadlines within standardized operating procedures and scientific methods.
General knowledge of computer applications, including Microsoft Office Suite (Word, Excel, and Outlook) and electronic health records.
Ability to work independently and as part of a team, including handling multiple tasks in an environment with interruptions.
Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
Ability to build collaborative relationships with peers and other healthcare providers to achieve departmental and corporate objectives.

Responsibilities

Provide clinical and clerical support to providers and members of patient-care teams.
Perform back-office and patient-related tasks to support high-quality patient care.
Help ensure smooth patient flow and departmental workflow.
Assist the patient-care team in implementing the medical plan of care.
Use patient-interaction skills to gain the confidence and cooperation of patients, families or support groups, and other healthcare providers.
Perform duties under the direction of a clinician.