Medical Assistant- Family Medicine - Covington

Ochsner Clinic Foundation•Covington, KY

About The Position

Provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. Assists with health care services for patients of various backgrounds and ages, maintains positive relationships with patients and families, and works with colleagues to support efficient patient flow and the attending physician. Communicates by phone to address patient needs and uses company data systems to document pertinent medical information. The role supports patients and providers throughout visits, ensures both are prepared, addresses patient questions before departure, and prepares rooms for subsequent appointments. It also requires appropriate documentation, ongoing maintenance of clinical knowledge and credentials, and adapting communication and care to the specific patient population. The position involves work in patient care areas and routine exposure to blood, body fluids, tissue, specimens, and potential communicable-disease or hazardous-material risks.

Requirements

High school diploma or GED.
Experience working with and maintaining confidential information.
Experience working in a fast-paced environment with minimal supervision.
Medical Assistant Certification.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency using computers, software, and web-based applications.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient care process.
Strong interpersonal and customer service skills.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure the patient’s questions are answered before leaving and prepare the room for the next appointment.
Provide effective patient service and communicate clearly by phone and in person.
Complete appropriate documentation, including patient registration when necessary.
Maintain clinical knowledge, technical skills, training, and credentials through professional development.
Follow Department of Transportation Workplace Drug and Alcohol Testing Program procedures when working in an occupational health clinic.
Adapt behavior and communication to the patient population, including respecting privacy, introducing oneself appropriately, explaining services and procedures, and requesting permissions.
Perform other duties as assigned and comply with applicable policies and standards.
Remain knowledgeable about and comply with applicable laws, accreditation standards, and regulatory requirements.
Report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance concerns.