Medical Assistant, Urgent Care Broussard Clinic

FMOLHS•Broussard, LA

About The Position

The Medical Assistant assists with the examination and treatment of patients under the direction of a physician. The role includes interviewing patients; obtaining and recording vital signs and other information in patient charts; and, when required, drawing and collecting blood samples and preparing specimens or swabs for laboratory analysis. The Medical Assistant coordinates patient flow, appointments, procedures, tests, and referrals; may triage phone calls and call in non-narcotic prescriptions as directed by a provider; and communicates frequently with patients and families. The position also supports clinic regulatory and compliance needs and works under close supervision of the physician and clinic manager. Responsibilities include providing and documenting patient care, administering medications and waived testing under the required supervision, assisting with minor procedures, preparing and maintaining exam rooms, and providing basic clinical care to patients of all age groups. The role coordinates care and follow-up, supports quality improvement and safety practices, assists with regulatory monitoring and medical record audits, and may train new team members. Other duties may include clerical support and participation in clinic, job-site, and community health events.

Requirements

Completion of a medical assistant program or one year of experience in a clinical capacity.
High school diploma or equivalent.
Computer literacy and skill using Microsoft Outlook, electronic health records, and other software programs.
Basic Life Support (BLS) certification required.

Responsibilities

Verify patient identity before interactions and protect confidential patient health information in accordance with HIPAA.
Complete and accurately document patient visit notes, including relevant history, vital signs, immunizations, allergies, medications, and health and wellness information.
Perform and document waived testing under the direct supervision of a physician.
Prepare, stock, and clean examination rooms and maintain patient-care supplies and equipment.
Prepare and administer medications according to practitioner orders and organizational policies and procedures.
Assist physicians with minor surgical procedures and appropriately obtain, handle, and process specimens and cultures.
Provide basic clinical care to patients of all age groups according to the clinical skills checklist.
Coordinate patient flow, schedules, and wait times to support physician efficiency.
Instruct patients and families about diagnostic procedures, medications, nutrition, and health and wellness using approved materials.
Retrieve and send patient health information to authorized individuals in accordance with HIPAA and organizational policies.
Notify patients of test results, medication changes, and other treatment-plan changes as instructed, within 48 hours of test results.
Call prescriptions into pharmacies as ordered by a physician or practitioner and according to organizational policies.
Coordinate ordered diagnostic testing and communicate with other healthcare providers about patient care.
Respond appropriately to questions and concerns from patients and families.
Follow corporate compliance procedures, accrediting standards, ethical and religious directives, safety requirements, quality assurance standards, and infection-control practices.
Recognize potential chemical hazards, access MSDS information, take appropriate action in emergencies, and document events in the electronic safety system.
Participate in quality improvement initiatives, including gathering and trending data and supporting process changes.
Use equipment, supplies, facilities, and resources prudently and efficiently, and pursue continuing education and professional development.
Work with other medical assistants to support compliance and competency in documentation standards.
Assist with regulatory oversight by monitoring logs and measuring clinic compliance on a daily, weekly, and monthly basis.
Count and order private and VFC vaccines, medications, and clinical supplies.
Assist with medical record audits and work with the manager or supervisor on documentation improvement strategies.
May train and orient new team members on policies, procedures, and clinic workflows.
Work with health information management to provide clinical documentation for audits.
Support overall practice operations and perform clerical duties as needed.
Support annual flu clinics, job-site projects, and community health events.
May answer phones, file and prepare charts, check in and out referrals, maintain referral databases, verify benefits, and coordinate paperwork for patient needs.