Medical Assistant- Orthopedics (Henrietta, Chili, Brockport)

Rochester Regional Health•Henrietta, TX

8d•$18 - $20•Onsite

About The Position

The Medical Assistant supports patient care and day-to-day office operations in Rochester Regional Health Orthopedics. The role calls for strong customer service and communication skills and includes clinical support, patient interaction, administrative work, and team and practice support. The position is listed for the West Monroe Region locations of Henrietta, Chili, and Brockport, with a 40-hour workweek, Monday through Friday, 8:00 a.m. to 4:30 p.m. Clinical duties include preparing for visits, completing health maintenance and registry work, documenting patient vital signs and history, performing EKGs, phlebotomy and point-of-care testing, collecting and processing specimens, and assisting providers and nursing staff. The Medical Assistant also supports medication refills and orders, prior authorizations, patient education, room and equipment maintenance, supply tracking, and provider communications. Administrative and patient-facing duties include supporting check-in and check-out, scheduling, referrals, insurance verification, phone management, patient communications, escorting patients to ancillary services, managing medical records, contributing to quality-improvement activities, processing payments and charge entry, and handling office supplies and mail. Other duties may be assigned to help ensure smooth practice operations.

Requirements

Strong customer service, computer, and communication skills.
Moderate clinical physical demands, including continual movement; standing, walking, and lifting 20–50 pounds; pushing and pulling medical equipment; assisting with patient positioning; and frequent bending, twisting, reaching, and fine motor tasks.
High sensory acuity and sustained focus to monitor patient status, respond to alarms or safety concerns, and make decisions under pressure.
Ability to work in environments with potential exposure to infectious agents, bodily fluids, chemicals, and radiation; TB testing, mask-fit testing, and physical exams are common requirements.

Nice To Haves

Associate degree preferred.
Two years of pre-hospital care activities or acute/critical care experience preferred.
Medical Assistant Certification preferred.
For Elder ONE employment, one year of experience with a frail, elderly population preferred.

Responsibilities

Conduct pre-visit planning, close care gaps, and complete health maintenance and registry work.
Obtain and document patient vital signs, history, and screenings, and promptly report abnormalities.
Perform EKGs, phlebotomy, and point-of-care testing; collect and process specimens for external testing.
Assist providers and nursing staff during procedures and clinical care activities.
Review and pend medication refills and provider orders; assist with prior authorizations and patient forms.
Provide patient education and instructions under provider or RN guidance.
Maintain exam and treatment rooms and equipment, including stocking, cleaning, calibration, and sterilization preparation.
Order and track clinical supplies; assemble information packets and support provider communications.
Support patient flow through check-in and check-out, scheduling, referrals, insurance verification, and phone management.
Facilitate patient communications, including mailing provider updates and assisting with MyCare sign-up.
Escort patients to ancillary services, such as the lab or radiology, as needed.
Manage medical records through abstraction, scanning, and filing of health maintenance and test reports.
Compile data from patient records for quality assurance and improvement activities when requested.
Process payments and charge entry; manage non-clinical office supplies and distribute mail.
Perform other duties as assigned to ensure smooth practice operations.