Medical Assistant - Behavioral Health

East Bay Community Action Program • Barrington, RI

58d

About The Position

Join a compassionate behavioral health team as a Medical Assistant supporting patients on their mental health and substance use recovery journeys. The role is part of an integrated care environment, supporting psychiatrists, therapists, and case managers in delivering comprehensive behavioral health services. The Medical Assistant helps ensure coordinated, high-quality care while managing clinical and administrative workflows across behavioral health programs. Locations include Adams, Farley, and Old County Road.

Requirements

• High school diploma or equivalent.
• Completion of a medical assistant training program.
• Current Basic Life Support (BLS) certification.
• Follow clinical protocols and documentation standards accurately and promptly.
• Engage patients professionally, clearly, and sensitively.
• Manage multiple clinical workflows and ensure tasks are completed without oversight gaps.
• Work productively with interdisciplinary teams.
• Respond effectively to shifting priorities and operational demands in a fast-paced clinical environment.

Nice To Haves

• Prior experience or internship in a medical or behavioral health setting.
• Prior experience supporting behavioral health, substance use treatment, or integrated care programs.
• Experience with urine toxicology screening workflows and medication authorization processes.
• Bilingual in Portuguese or Spanish.

Responsibilities

• Prepare patients for behavioral health visits by completing intake processes, collecting vital signs, documenting histories, and conducting required screenings.
• Maintain accurate and timely clinical documentation in the electronic medical record system to support continuity of care.
• Coordinate pre-visit planning by reviewing charts, identifying required labs or authorizations, and communicating key information to providers.
• Conduct urine toxicology screening processes in accordance with SAMHSA guidelines and organizational protocols.
• Coordinate medications, including prior authorizations and treatment plan documentation, to support uninterrupted access to behavioral health medications.
• Conduct mental health, substance use, and risk-based screenings aligned with organizational protocols.
• Manage appointment scheduling, reminder calls, and follow-up coordination to support patient adherence.
• Coordinate Clozaril clinic workflows, including client list management, vital sign monitoring, and protocol adherence.
• Maintain tracking systems for medication-only, Clozaril, and Buprenorphine clients to support compliance with clinical timelines.
• Communicate with internal teams and external partners to obtain records and coordinate integrated care.
• Participate in staff meetings, quality improvement initiatives, and required trainings.
• Address documentation gaps and escalate workflow concerns as appropriate.
• Take on additional clinical or administrative tasks as assigned to adapt to operational needs.

Benefits

• Subsidized medical insurance (BCBSRI).
• Dental insurance (Delta Dental).
• Supplemental vision insurance.
• Flexible spending accounts for medical and dependent care.
• Up to 3% matching 403(b) retirement plan.
• Employer-paid life insurance.
• Paid time off, including vacation, holidays, personal days, and sick time.
• Tuition reimbursement.
• Employer-paid professional development.
• Employee assistance program.
• Mileage reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED