Certified Medical Assistant Behavioral Health
About The Position
As a Medical Assistant II in Behavioral Health, you will support the healthcare team and patients and families in identifying and meeting comprehensive needs while promoting health, well-being, and safety. You will perform clinical tasks as directed by providers, maintain accurate chart documentation, participate in professional development, and may assist with front-office duties. The role contributes to an efficient, patient-focused environment and requires commitment to patient-care standards, strong clinical skills, personal accountability, and relationship-based care. Growth within the MA Clinical Ladder is valued. The position is with Penrose - St. Francis Health Services, a 712-bed acute-care provider in Colorado Springs comprising Penrose Hospital, St. Francis Hospital, and St. Francis Hospital - Interquest. Penrose Hospital is a 300-licensed-bed hospital providing tertiary medical-surgical services, with emphasis on elective and outpatient care. It specializes in cancer care, cardiac care, emergency trauma care, and physical rehabilitation, and holds Magnet® designation from the American Nurses Credentialing Center for nursing-care quality.
Requirements
- High school diploma or GED.
- BLS certification through the American Heart Association.
- National certification as a Certified Medical Assistant, Certified Clinical Medical Assistant, or Registered Medical Assistant through AAMA, AMT, ARMA, NAHP, NHA, or NCCT.
- Successful completion of all Medical Assistant Core Skills and additional specialty-specific competencies defined within the Scope of Practice for Medical Assistants.
Nice To Haves
- Completion of a Medical Assisting Program, Trade School, or Technical School.
- Completion of an EMT Program, Trade School, or Technical School.
Responsibilities
- Assess patients’ physical, psychosocial, cultural, and spiritual needs through observation, interview, and review of medical records and clinical data; evaluate patient responses and report findings to the responsible provider.
- Perform therapeutic and diagnostic interventions, including vital signs, mini treatments and procedures, prevention services, previsit planning, postvisit follow-up, and protocol-based medication refills for existing treatment plans.
- Help ensure efficient patient flow through the clinic.
- Contribute to developing and implementing patient plans of care in collaboration with the interdisciplinary team.
- Identify barriers to patients’ participation in individualized care plans and ability to self-manage health conditions to support care planning and coordination.
- Assess patient and family health literacy, learning barriers, readiness, needs, and ability; provide education and evaluate its effectiveness.
- Promote patient engagement through motivational interviewing, evidence-based self-management support protocols and tools, and teach-back methodology.
- Precept and mentor new staff or medical assistant students as needed.
- Maintain accurate chart documentation and participate in professional development.
- Potentially assist with front-office duties.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
