Medical Assistant II - Behavioral Health

IU Health • Indianapolis, IN

5d • Onsite

About The Position

The Medical Assistant II supports patients and providers in a fast-paced outpatient Behavioral Health specialty setting as part of a collaborative Neuroscience team. Under the supervision of the designated supervisor and assigned physician, the role performs direct patient-care and clinical-support duties in accordance with organizational standards. The Medical Assistant assures ordered procedures and treatments are complete, supports smooth patient flow, performs general laboratory work, instructs patients about procedures and treatments, and ensures medical orders and referrals are carried out accurately and promptly. The role also performs registration and scheduling, maintains electronic medical record files, and handles general front-office functions as needed. Computerized physician order entry may be performed only when directed by the assigned physician. The position may also precept Medical Assistant team members or externs at leadership’s request.

The schedule is full-time, Monday through Friday, 8:00 AM to 4:30 PM, with no weekends or major holidays. The role is based at 355 W. 16th St., Suite 2800, Indianapolis, Indiana.

Requirements

• Certified Medical Assistant credential required; accepted certifications include CMA from the American Association of Medical Assistants, RMA from American Medical Technologists, CCMA from the National Health Career Association, NCMA from the National Center for Competency Testing, and/or CMAC from the American Medical Certification Association.
• Graduation from a Medical Assistant program required.
• Completion of a hands-on externship required.
• AHA Basic Life Support for healthcare workers certification required; other advanced life-support certifications may be required according to unit or department specialty and patient-care policies.
• High school diploma or equivalent required.
• Knowledge of OSHA, CLIA, and ADA required.
• Knowledge of ICD-10 and CPT coding required.
• Knowledge of standard laboratory and medical procedures.
• Knowledge of insurance plans and third-party payers.
• Ability to perform basic math and accurate data collection and entry.
• Ability to remain positive and professional when assisting patients experiencing stress or frustration.
• Strong communication and organizational skills; team-oriented, flexible, motivated, and proactive approach to work.

Nice To Haves

• Previous Medical Assistant experience preferred; new graduates are welcome to apply.
• TB validation (to administer or read), or ability to obtain validation within six months of hire, preferred.
• Knowledge of Business Unit Quality Programs, Meaningful Use, and Standard Work Programs and concepts within six months of hire.

Responsibilities

• Obtain patient vital signs.
• Perform medication reconciliation.
• Manage prior authorizations.
• Perform point-of-care testing.
• Administer injections.
• Support Transcranial Magnetic Stimulation (TMS) treatments.
• Collaborate with providers and teammates to support efficient clinic operations.
• Perform direct patient-care and clinical-support duties under the supervision of the designated supervisor and assigned physician.
• Assure ordered procedures and treatments are complete and support smooth patient flow.
• Perform general laboratory work and instruct patients about procedures, treatments, and care needs.
• Ensure medical orders and referrals are carried out accurately and promptly.
• Perform registration and scheduling activities in accordance with organizational and departmental procedures.
• Maintain electronic medical record files and perform general front-office functions as needed.
• Perform computerized physician order entry only when directed by the assigned physician.
• Precept current Medical Assistant team members or Medical Assistant externs when requested by leadership.
• Master standard clinical competencies under applicable clinical policies and Point of Care and Skills Competency checklists.

Benefits

• 401(k) with employer match.
• Tuition reimbursement.
• Eligibility for student loan forgiveness.
• Employee Assistance Program (EAP).
• Healthy Results Wellness Program with bi-weekly incentives.
• Access to learning and development opportunities, including advanced clinical training, leadership development, promotion opportunities, and cross-training development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED