Medical Assistant Multispecialty Advanced Clinical Associate

Inova Health System • Alexandria, VA

12d • $24 - $39

About The Position

Inova Health Center in Oakville is seeking a full-time Multi-Specialty Advanced Clinical Associate (MACA) - MA. The role provides clinical patient care, clerical support, and environmental control services for several assigned specialties, following established clinical policies and procedures. The associate collaborates with physicians and staff to provide coordinated, safe, and compassionate care and help ensure a friendly, efficient patient experience.

The position also supports patient scheduling, insurance verification, and financial counseling when assigned. It requires timely communication with management and providers about patient flow, complaints, follow-up appointments, and referrals, and the use of information to continuously improve care and outcomes.

Requirements

• At least 2 years of clinical experience and 2 years of healthcare or hospitality experience.
• High school diploma or equivalent.
• Certified Medical Assistant certification.
• Basic Life Support (BLS) certification.
• Proficiency in English, verbal and written communication, and computer skills.

Responsibilities

• Perform general patient care duties, including checking schedules and organizing patient flow; recording blood pressure, height, and weight; accompanying patients to exam or procedure rooms; assisting with walking, specimen collection, phlebotomy, injections, and clinician tasks; preparing patients for examinations and treatment; relaying instructions; and answering calls.
• Perform pre-visit planning as indicated by the physician for vulnerable patients.
• Complete assigned clerical duties, such as sending and receiving medical records; obtaining lab, x-ray, hospital, and referral information; organizing records; scanning information into charts; and instructing patients on basic testing requirements.
• Complete assigned environmental duties, including setting up instruments and equipment; cleaning rooms, instruments, and equipment between visits; ordering, sorting, storing, and restocking supplies; and disposing of expired medications and supplies.
• Use appropriate sterile techniques and universal precautions, and follow manufacturer requirements and guidelines for point-of-care testing, EKG techniques, and phlebotomy.
• Help identify actual and potential patient safety risks and ensure equipment is in proper working order.
• Report patient safety issues promptly to the physician and practice manager, recognize when escalation is needed, and involve others in problem-solving when additional input is required.
• Participate in clinic huddles and quality improvement initiatives, offering suggestions to improve patient needs and clinic flow.
• Use appropriate systems and services to confirm insurance coverage or payment arrangements; communicate authorization and referral requirements; and explain insurance benefits and patient liability.
• Communicate scheduling changes to patients, staff, physicians, and patient representatives in a timely and professional manner.
• Deliver accurate work at an acceptable volume, improve inefficiencies, and minimize errors by revising workflow procedures.
• Perform additional duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Team member wellness program.
• Retirement plan matching the first 5% of eligible contributions, beginning on the first day.
• Education assistance of up to $5,250 per year.
• Student loan assistance of up to $10,000.
• Up to 25 mental health coaching or therapy sessions per person per year at no cost for team members, spouses or partners, and children.
• Paid time off.
• Paid parental leave.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED