MEDICAL ASSISTANT ADVANCED CLINICAL SERVICES

TRI-CITY CARDIOLOGY CONSULTANTS PC•Mesa, AZ

11d•$20 - $25•Onsite

About The Position

Tri-City Cardiology is seeking an Advanced Medical Assistant - Clinical Support to assist triage nurses and providers with patient care in a medical office setting. The role handles patient calls, assesses clinical needs, and directs each call to the appropriate level of care. The position is located in East Mesa at Power and Main and follows a Monday–Friday schedule of either 8:00 a.m.–5:00 p.m. or 8:30 a.m.–5:30 p.m. The position is safety-sensitive under Arizona Revised Statutes § 23-493 (9).

Requirements

High school diploma or GED.
Medical Assistant Diploma.
At least two years of Medical Assistant experience in Internal Medicine, Family Practice, or Cardiology.
Current BLS certification, or ability to obtain it within 90 days if not current.
Typing speed of 40 words per minute.
Demonstrated critical-thinking ability to resolve problems and carry out instructions.
Ability to multitask.
Excellent verbal communication skills, with an effective, clear, calm, friendly, and professional manner.
High sense of urgency.
Ability to communicate effectively with internal and external customers.
Ability to manage tasks in a timely fashion.
Knowledge of basic computer and math skills.
Ability to read and interpret documents.

Nice To Haves

Patient education and triage experience.
Registered Medical Assistant (RMA) certification or Certified Medical Assistant (CMA) certification.

Responsibilities

Answer organization-wide incoming calls involving clinical concerns.
Ask pertinent questions using established triage protocols to assess clinical needs, arrange timely provider appointments, or refer calls to nurses, providers, or secretaries.
Direct patients to the appropriate level of medical support, which may include a primary care provider, urgent care, or emergency care.
Document all patient interactions and completed processes accurately in the patient chart.
Reconcile medications with patients over the phone and maintain accurate medication lists using sources such as the EMR, prior visit notes, and hospital discharge medication lists.
Schedule urgent triage visits, regular provider visits, and testing appointments as needed or ordered.
Provide patient instructions, as ordered by physicians, regarding medication education, diagnostic testing, and symptom assessment.
Collaborate professionally with triage nurses, providers, secretaries, and management to support optimum patient care.
Provide high-quality, timely service to patients and family members.
Return all patient messages within 24 business hours.

Benefits

Immediate holiday pay.
Years of Service Awards.
Reward & Recognition Program.
Health coverage.
Dental coverage.
Vision coverage.
401(k) retirement plan.
Paid Time Off (PTO).
Paid Sick Leave (PSL).
Seven company-paid holidays.
100% company-paid life insurance.
Supplemental insurance.
Employee Assistance Program.
Quarterly bonus incentive opportunities.
Employee discount program offering exclusive pricing to thousands of retailers.
Benefits begin the first of the month following hire; health, dental, and vision coverage begins the first of the month following 60 days of employment, subject to eligibility requirements.