Clinical Associate - Medical Assistant

Devoted Health

11d•$23 - $27

About The Position

The Clinical Associate is an integral member of Devoted Medical, Devoted Health’s interdisciplinary virtual-first medical practice. The role supports clinical services including comprehensive wellness visits, transitions of care, monthly longitudinal visits for complex and frail members, and on-demand urgent care. Clinical Associates work closely with clinicians to support telehealth visits, virtual patient onboarding, care-gap identification, and navigation across a fragmented healthcare system. They coordinate with primary care offices and specialty networks, manage prescription requests and pharmacy communications, advance referral workflows, and track durable medical equipment, home health, imaging, and laboratory orders through completion. The position is a member-facing liaison and advocate, focused on reducing barriers to care, supporting adherence to care plans, and delivering prompt, empathetic service. Responsibilities vary according to the clinical program supported: Devoted Medical Primary Care, Acute Care, or Devoted to Me. Clinical Associates do not make clinical decisions or perform activities requiring licensure. Clinical tasks are delegated by and performed under the supervision of licensed professionals; clinical concerns raised by members must be directed to the appropriate licensed team. This is a full-time, 40-hour-per-week role, with regular hours Monday through Friday, 9:00 a.m.–5:30 p.m. ET. Weekend work may be required based on business needs, operational priorities, or member demand, with advance notice whenever possible. The role may include occasional weekend hours through optional overtime. The posted salary range is $23.00–$27.00 per hour. Actual pay depends on factors such as qualifications, relevant experience, skills, education, certifications, and work location. The company’s total rewards package for full-time employees includes employer-sponsored health, dental, and vision plans with low or no premium, generous paid time off, a $100 monthly mobile or internet stipend, stock options, bonus eligibility for roles below Director, parental leave, and a 401(k) program. Devoted Health, founded in 2017, aims to improve the health and well-being of older Americans by caring for members like family. It describes its care platform as combining advanced data and AI access with clinical and service experiences. Devoted is an equal opportunity employer and states its commitment to a safe, supportive, diverse, and collaborative work environment.

Requirements

Medical Assistant certification is highly preferred; active or expired CMA, RMA, or CCMA certification is accepted, and a copy must be provided for verification.
Applicants without certification may be asked to provide Medical Assistant school diplomas or transcripts if they have significant Medical Assistant experience or background.
Two years of patient-facing healthcare experience.
Experience using Electronic Health Record or Electronic Medical Record systems for clinical documentation and order tracking; examples include Epic, AthenaHealth, eClinicalWorks, and Cerner.
Thorough understanding of HIPAA regulations, patient privacy standards, and clinical documentation compliance.

Nice To Haves

Experience in virtual care, outpatient ambulatory clinics, or telehealth settings.
Experience coordinating care and improving quality metrics, particularly closing STARS/HEDIS preventive care gaps for Medicare Advantage populations.
Fluency in both written and spoken English and Spanish.
Ability to organize and prioritize a high-volume panel of 100 or more members across inbound and outbound queues, advanced dialers, digital task queues, and CRM or case-management workflows.
Experience with durable medical equipment authorization tracking, home health coordination, laboratory and imaging order follow-through, and specialist referral routing.
Adaptability and composure in a fast-paced, evolving organization; empathetic communication and de-escalation skills; interdisciplinary collaboration; initiative and willingness to cross-train; comfort learning modern technology and digital workflows; and commitment to member-centered care.

Responsibilities

Coordinate home health Start of Care dates, process skilled nursing orders, and manage durable medical equipment requests and authorizations through confirmed delivery.
Coordinate laboratory and diagnostic imaging orders, track electronic results and documents, and ensure timely clinician review.
Manage inbound and outbound referrals, identify in-network specialists, and obtain required clinical records or authorizations.
Assist with prescription refill requests, route medication clarifications, and escalate adverse events or clinical inquiries under provider guidance.
Coordinate with Devoted Medical providers on medical record collection, information gathering, appointment setup and confirmation, and outbound communications.
Review member panels and disease registries to identify and close preventive care gaps, including A1c control, blood pressure monitoring, colorectal cancer screenings, diabetic retinal eye exams, mammograms, and kidney health evaluations.
Educate members about routine preventive screenings and coordinate in-home testing kits, mobile diagnostics, or clinic appointments.
Serve as a member advocate and point of contact for care coordination needs through inbound calls, outreach queues, and digital messaging portals.
Explain medical instructions, plan benefits, and healthcare navigation in clear, compassionate language to members and families.
Review internal program referrals, initiate welcome outreach, and distribute educational materials and care kits.
Direct clinical concerns raised by members to the appropriate licensed team.