Clinical Medical Assistant

VIPcare•Tulsa, OK

About The Position

The Clinical Medical Assistant is a clinical role responsible for administrative and clinical tasks, including maintaining patient records, preparing patients and examination rooms, assisting physicians with examinations and procedures, and performing front-desk duties. The position involves direct patient care and medication administration and is identified as safety-sensitive. The Medical Assistant reports to the Office Manager or a similar role, supports physicians, and contributes to positive patient experiences at VIPcare, a primary care organization specializing in patients age 65 and older.

Requirements

High school diploma or equivalent.
At least 1 year of experience as a Medical Assistant.
Basic computer skills, including familiarity with electronic medical records.
Excellent telephone and switchboard etiquette.
Proficiency with Google Suite (Drive, Docs, Sheets, and Slides) and Microsoft Office (Word, Excel, and PowerPoint).
Ability to handle data confidentially.
Ability to work across teams and independently with minimal supervision.
Excellent organizational, time-management, and multitasking skills, with strong attention to detail.
Excellent written and verbal communication skills and comfort communicating with patients, providers, health plans, and internal and external stakeholders.
Strong interpersonal, presentation, critical-thinking, and problem-solving skills.
Results-oriented approach focused on quality execution and delivery.
Cultural awareness and sensitivity toward target patient populations.
Ability to perform the physical demands described, including prolonged standing or sitting, walking, pushing, bending, kneeling, reaching, and lifting or moving patients and equipment as needed.
Ability to lift and carry up to 15 pounds.
Corrected vision and hearing within the normal range.
Ability to operate a computer and telephone.
Must have own means of transportation.

Nice To Haves

Completion of an accredited Medical Assistant program; RMA or CMA.
CPR certification.
IV Start Certification.
Phlebotomy experience, including knowledge of collection methods, testing, and specimen preparation.
Knowledge of medical coding.
Knowledge of HIPAA.
Knowledge of OSHA.
Working knowledge of common prescription medications used to treat conditions affecting the assigned patient population.

Responsibilities

Greet and prepare patients for provider examinations by collecting patient history and other relevant information, taking vital signs, and recording information in the electronic medical record.
Assist providers with examinations, treatments, and procedures as directed.
Maintain complete and detailed patient records in the electronic medical record and in accordance with center policy.
Handle front-desk operations, including answering phones, greeting patients, scheduling appointments, addressing routine inquiries, and triaging calls.
Explain treatment procedures, medications, diets, and provider instructions to patients.
Prepare patients and rooms for examinations.
Make patient calls for care coordination, medication and appointment reminders, and transitional care management, and document telephone encounters.
Support patients and providers during procedures by handing instruments or equipment to physicians as directed.
Clean and sterilize instruments and equipment after use and dispose of contaminated supplies.
Perform clinical duties such as administering oral and injectable medications, irrigating eyes and ears, dressing wounds and incisions, starting and monitoring IV infusions, and assisting with procedures.
Perform in-office diagnostic tests, including eye exams, electrocardiograms, oxygen administration as ordered, pulse oximetry, peak flow tests, and inhalation treatments.
Perform CLIA-waived laboratory tests and related quality controls, maintain lab logs, perform PT/INR testing, and conduct glucose testing.
Document medical services, test results, and supplies used in electronic medical records.
Monitor disposable inventory and order medical supplies and pharmaceuticals as requested.
Draw blood and process specimens for send-out.
Provide patient education as directed by the provider.
Assist with clerical and front-office duties, including patient check-in and check-out, referrals, prescription medication management, and telephone calls.
Help maintain inventory of office medications and medical supplies and order supplies as needed.
Assist with onboarding and training new team members.
Perform additional duties as assigned.