Medical Assistant (MA) - Urgent Care

ConvenientMD • Sutton, MA

21d • $20 - $28

About The Position

ConvenientMD is hiring a Medical Assistant to support high-quality urgent care, assist healthcare providers, and help ensure smooth clinic operations. The role includes interacting with patients, helping them understand health conditions and treatment plans, performing clinical tasks, administering prescription medications in New Hampshire and Maine under licensed-provider supervision, and coordinating care with the clinical team. The position requires flexibility to work nights, weekends, and holidays, as well as travel to other nearby clinics or training locations when needed.

Requirements

• High school diploma or GED.
• Medical Assistant certification with at least one year of experience, or two years of experience working as a Medical Assistant.
• Basic Life Support certification from the American Heart Association or American Red Cross; CPR-only, ACLS, and online-only classes are not accepted.
• Ability to work 12-hour shifts: three shifts weekly for full-time, two shifts weekly for part-time, or four shifts monthly for per diem; weekend shift minimums apply to each schedule.
• Flexibility to work nights, weekends, and holidays.
• Ability, if needed, to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Ability to travel for training shifts that may take place outside the primary clinic within a one-hour commute.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Effective written and verbal communication, collaboration, and relationship-building skills.
• Proficiency with Microsoft Office Suite or related software, and experience with or ability to learn Experity and other business systems.
• Compassionate, patient-focused approach; proactive communication; trustworthiness; and ability to work collaboratively as part of a team.

Nice To Haves

• One to two years of patient triage experience in an urgent care or emergency department.

Responsibilities

• Engage with patients professionally, answer inquiries, and provide information about medical conditions, treatment plans, and medications.
• Explain prescribed medications, including dosage instructions and potential adverse reactions.
• Guide patients on lifestyle modifications, preventive healthcare, and follow-up care; address questions and concerns about their health and treatment options.
• Conduct preliminary evaluations to triage patients and determine the urgency of their medical needs.
• Take vital signs and medical histories, perform phlebotomy, and assist with minor medical procedures.
• Accurately document patient information in electronic health records in compliance with privacy regulations.
• In New Hampshire and Maine, administer prescription medications under the supervision and direction of licensed healthcare providers, following state regulations and guidelines.
• Prepare and administer medications accurately, understanding dosages, routes, and potential side effects.
• Coordinate patient care with clinical team members and communicate patient information and updates to providers and other healthcare professionals.
• Collaborate with providers on discharge plans and assist with discharge when needed.
• Welcome and support the training of new clinic team members.
• Work the required 12-hour shifts and provide flexibility for nights, weekends, and holidays.
• Travel to other ConvenientMD locations within the specified distance when needed and travel for training shifts.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED