Medical Assistant (MA) - Urgent Care Center

Mercy Health • Defiance, OH

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About The Position

The Medical Assistant is a multi-skilled clinical professional who provides indirect and/or direct patient care within the scope of practice and in alignment with standards of excellence and quality. Under the direction of a provider, the Medical Assistant helps address the patient’s chief complaint by collecting measurements such as respirations, blood pressure, pulse oximetry, height, weight, and temperature; documents patient and family needs; and participates in planning and implementing patient care. The role may include administering ordered medications by oral, injection, topical, or other routes within the Medical Assisting scope and state guidelines.

The position is with Mercy Health’s Defiance Clinic in the Urgent Care Center department. The listed schedule is 36 hours per week, working days/evenings. Medical Assistants are expected to follow legal responsibilities and role requirements, identify and report significant changes in patient condition, troubleshoot and escalate problems, maintain clinical and administrative competencies, and support patient care and daily operations. The job posting notes that duties and working conditions may include other job-related responsibilities assigned by a supervisor, subject to reasonable accommodation.

Requirements

• High school diploma or GED.
• Enrollment in an approved Medical Assistant program within 30 days of employment.
• Obtain an active Medical Assisting certification within 12 months of the start date. Accepted certifications listed include CMA, RMA, CCMA, NCMA, and NRCMA, with state-specific restrictions; ABR-OE may be accepted if the incumbent cannot obtain MA certification, subject to state restrictions.
• BLS Basic Life Support certification from the American Heart Association is required at hire for Roper St. Francis Healthcare locations; at Bon Secours Mercy Health, it is preferred at hire and required before independent patient care.
• Strong oral and written communication skills.
• Ability to work collaboratively with patients, families, and teams in a high-volume environment.
• Knowledge of medical terminology.
• Attention to detail.
• Ability to multitask.
• Ability to use standard office equipment, including a computer, copier, phone, and fax machine.

Nice To Haves

• Completion of an externship or clinical lab training.
• One year of recent Medical Assisting experience.
• BLS Basic Life Support certification at hire is preferred for Bon Secours Mercy Health locations.

Responsibilities

• Understand and adhere to the legal responsibilities and requirements of the Medical Assistant role.
• Collect patient data and identify significant changes in a patient’s condition, reporting them to the provider.
• Troubleshoot issues and escalate problems to the provider, direct supervisor, or appropriate internal resource.
• Demonstrate standards of excellence in care in interactions with internal and external customers.
• Maintain clinical and administrative skills according to departmental competency guidelines to meet patient care and daily operational needs.
• Show patients to examination rooms and prepare them for the physician.
• Record patients’ medical histories, vital statistics, and information such as test results in medical records.
• Interview patients to obtain medical information and measure vital signs, weight, and height.
• Prepare and administer medications as directed by a physician and within applicable scope and guidelines.
• Collect blood, tissue, and other laboratory specimens, log them, and prepare them for testing.
• Provide authorized prescription and drug refill information to pharmacies as directed by a provider.
• Explain treatment procedures, medications, diets, and physician instructions to patients.
• Clean and sterilize instruments and dispose of contaminated supplies.
• Perform routine laboratory tests and sample analyses.
• Perform general office duties, including answering telephones, taking dictation, and completing insurance forms.
• Complete skills or competency checklists to assist physicians with examinations and treatment, including handing instruments, giving injections, removing sutures, and changing wound dressings.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support. Benefits may vary by market and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED