Medical Assistant, Center Float

ArchWell Health•Las Vegas, NV

11d

About The Position

The Medical Assistant – Internal Float supports ArchWell Health members and their families throughout their clinic visits, from arrival through departure. The role may provide front-office or direct patient-care support according to center and member needs, supports the primary care provider’s day-to-day work, and helps ensure efficient care. Medical Assistants work collaboratively with teammates to greet, schedule, and room members; assess health conditions; and perform routine diagnostic testing. The position may also provide coverage outside its primary center. ArchWell Health is a healthcare provider focused on improving the lives of senior members through primary care at neighborhood clinics. Its care teams provide compassionate care and coordinate member care with the broader healthcare delivery system.

Requirements

High school diploma or GED.
Graduation from a nationally accredited Medical Assistant program or comparable healthcare vocational training.
BLS for Healthcare Providers certification.
Experience with EClinicalWorks or a similar electronic medical records system.
Proficient PC skills, including Microsoft Office Suite.
Strong communication and customer-oriented skills.
Ability to work effectively with diverse populations and people at various seniority levels, including staff, providers, members, family members, insurers, vendors, and market leadership.
Emotional intelligence, integrity, a driven work ethic, and the ability to work effectively and think creatively as a self-starter.
Critical reasoning, decision-making, and problem-solving skills, including the ability to analyze situations, assess risks, and resolve recurring issues.
Ability to maintain professionalism and flexibility in a changing work environment.
Fluency in languages spoken by people in the communities served, where necessary.
Embody and role-model ArchWell Health’s values: compassion, striving for excellence, earning trust, showing respect, resilience, and doing the right thing.

Nice To Haves

At least one year of work experience as a Medical Assistant; preferred but not required.
Six or more months of phlebotomy experience; highly desired.
Experience working with geriatric patients.
Experience with claims or quality reports and analytical software packages.

Responsibilities

Welcome members and guide them through check-in, helping them feel safe and at home.
Schedule appointments and coordinate referrals for the multidisciplinary care team.
Update member information in the electronic medical records system; request medical records and upload documentation.
Conduct patient intake, including interviews, medical histories, vital signs, examinations, and routine screenings, while explaining procedures and addressing questions or concerns.
Listen and engage with patients during appointments, and report needs or changes in condition to the PCP, specialists, or other clinical personnel.
Support patient experience by answering incoming calls, processing and returning phone messages, routing calls, and contacting patients to obtain or relay information for the physician.
Under physician supervision, change dressings, apply bandages, remove sutures, perform other first-aid procedures, and use CPR skills when necessary.
Follow OSHA safety standards and maintain accurate, legal, and ethical documentation.
Assist with center events as needed.
Provide coverage outside the primary center when requested.