Medical Assistant / Medical Front Office

NextCare•Maricopa, AZ

About The Position

NextCare Urgent Care is seeking an energetic, customer-friendly Medical Assistant who can work in a fast-paced team environment. The role provides direct patient care under the direct supervision of a provider and within the Medical Assistant scope of practice. Employees are expected to be cross-trained and may be assigned to front-office or back-office functions, or both, based on clinic staffing needs and business requirements. The position supports smooth clinic operations and patient flow while treating patients with respect and dignity. In addition to clinical duties, the Medical Assistant may support front-office reception, including keeping patients and families informed about wait times, monitoring patient flow, and processing discharges and payments. Depending on duties assigned, the role may include moderate-complexity laboratory testing, quality control and calibration, maintenance of audit-ready laboratory records, competency assessments, proficiency testing, specimen processing, and prompt reporting of critical results. This job description is not a contract of employment; NextCare may modify duties and assign additional work as business needs require.

Requirements

High school diploma or equivalent.
For Arizona applicants, completion of an approved (accredited) Medical Assistant training program; alternatively, completion of an unapproved (non-accredited) Medical Assistant training program and national certification through AAMA (CMA), AMT (RMA), or NHA (CCMA).
Proficiency with EMR/EHR systems.
Ability to work in a fast-paced, team-oriented setting and provide customer-friendly patient service.

Responsibilities

Assist providers with examinations, including taking patient vitals, procedures, and other direct patient-care processes under provider supervision and within the Medical Assistant scope of practice.
Administer medications according to policy and provider direction, following applicable safety protocols and procedures.
Perform blood draws as directed by the provider.
Collect urine specimens for testing, including employer drug screens, as assigned.
Perform splinting and casting, as assigned.
Conduct physicals, including sports physicals.
Perform urgent-care duties such as ear lavage, wound care, and oxygen administration.
Promptly report unusual patient occurrences, including medication events, to the provider on duty and complete an incident report.
Promptly notify the Clinic Manager of patient or employee safety concerns.
Follow laboratory and clinical accreditation policies and requirements.
Use the electronic medical record/electronic health record system proficiently.
When assigned laboratory duties, perform authorized moderate-complexity testing in accordance with the laboratory's COLA-approved standard operating procedures.
Perform and document daily instrument calibrations, quality-control tracking, and corrective actions for out-of-range values before reporting patient results.
Maintain orderly, verifiable, audit-ready logs for pre-analytical, analytical, and post-analytical activities for COLA surveys.
Participate in documented competency assessments semiannually during the first year and annually thereafter, covering the six CLIA-mandated elements.
Test and document blind proficiency-testing samples as patient specimens, following anti-commingling requirements.
Accession, process, and centrifuge specimens; evaluate sample integrity; and accurately enter results into the Laboratory Information System.
Recognize critical, life-threatening results and promptly follow notification protocols for the attending Texas healthcare provider.
When assigned front-office duties, inform patients and families of wait times and monitor patient flow.
Process patients for discharge, including preparing charges, collecting payments, obtaining required signatures, and issuing receipts.
Perform other related duties as assigned or described by Company policy.