Medical Assistant-Triage | OBGYN

The South Bend Clinic

3d • Onsite

About The Position

The South Bend Clinic is hiring a Medical Assistant-Triage for its OBGYN department. The role supports patient care and office flow by triaging and managing patients’ needs, assisting with clinical procedures, documenting and communicating patient care, and helping ensure a coordinated patient experience. The position is located at 6301 University Commons, South Bend, Indiana, and works Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

• Be a Certified/Registered Medical Assistant, or be non-certified with completion of a formal medical assistant program.
• Be a team player who is professional and customer-service oriented.
• Have proficient computer skills, including experience with EMR.
• Be highly organized, able to multitask, and comfortable working in a very fast-paced environment.
• Be able to work with a diverse patient base of all ages.
• Be able to assist with clinical procedures specific to the department.
• Be able to perform basic back-office skills, including medication administration, injections, bandaging, and accurately collecting height, weight, and blood pressure.
• Be able to anticipate the physician’s needs and require minimal supervision.

Nice To Haves

• Prior experience.

Responsibilities

• Provide ongoing triage and manage office flow to meet patients’ medical and service needs and maintain optimal patient flow.
• Perform the technical component of the department’s clinical procedures competently.
• Document and communicate all patient care thoroughly, objectively, concisely, and in accordance with appropriate legal guidelines.
• Receive patients professionally in the waiting area and room them according to department protocol.
• Maintain accurate and current equipment logs, including refrigerator temperature, autoclave, eyewash, and crash cart logs.
• Verify patient insurance coverage for pre-certification, referrals, and/or authorizations, and document the information in NextGen.
• Apply knowledge of general insurance guidelines and requirements to help direct patient care.
• Respond appropriately to emergency situations.
• Cross-train in other positions where appropriate, as determined by the manager.
• Use computer systems proficiently as necessary to perform job functions.
• Demonstrate The South Bend Clinic Service Standards through appropriate attitudes and behaviors.
• Perform other duties as assigned when appropriate.
• Adhere to HIPAA guidelines set forth in Clinic policies and procedures.

Benefits

• Comprehensive medical, dental, and vision benefits, including healthcare navigation assistance.
• Mental health benefit at no cost.
• Employer-provided life and disability insurance.
• $5,250 tuition reimbursement per year.
• Immediate 401(k) match.
• 40 hours of paid volunteer time off.
• Culture committed to community engagement and social impact.
• Up to 12 weeks of parental leave at 100% pay, subject to eligibility requirements.
• Financial benefit for adoption and surrogacy for non-physician team members, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed