Medical Assistant Team Leader

GoHealth Urgent Care•San Bruno, CA

7d•$26 - $33•Onsite

About The Position

The Team Leader Medical Assistant supports and supervises team members and day-to-day business operations at a UCSF Health-GoHealth Urgent Care center. The role completes assigned work accurately, efficiently, and with high quality while supporting an effortless patient experience, a culture of care, and collaboration with health-system partners and communities. The position helps drive center performance and strategic initiatives in partnership with the ROM and may travel to multiple centers. The Team Leader also performs medical assistant and patient-service duties, including registration, insurance verification, appointment scheduling, patient preparation, vital-sign checks, point-of-care testing, medical-record maintenance, and patient follow-up. The role supports staffing, training, performance reviews, hiring, inventory and supply management, equipment quality controls, and opening and closing procedures. Hourly pay is $26.00–$33.00, with eligibility for a bonus of up to $600 per month.

Requirements

High school diploma required.
At least 2 years of Medical Assistant experience.
At least 5 years of experience, or medical military experience in lieu of the listed required certifications.
Basic Life Support (BLS) certification required at hire, obtained through the American Red Cross or American Heart Association.
One of the following certifications is required, or must be obtained within 15 months of hire: CCMA (NHA), CMA (AAMA), RMA (AMT), NCMA (NCCT), or NRCMA (National Association for Health Professionals).
In lieu of an approved Medical Assistant certification, the employer accepts at hire graduation from an accredited nursing school or LPN/RN status, EMT certification through the National Registry of Emergency Medical Technicians, or CNA certification.
In California, Medical Assistants must have graduated from an MA school and be certified, or receive additional internal training through MA school graduation or training under a physician, NP, PA, or similar provider.
Basic Medical Assistant duties.
Ability to type quickly and basic computer knowledge.
Proficiency in Microsoft Word and Excel.
Detail-oriented, able to use experience and judgment to perform varied tasks, participate on a team, and accomplish goals.
Exceptional written and verbal communication skills.
Ability to interact with and treat all persons fairly, respectfully, and sensitively to cultural and social differences.
Must pass an MVR background check; travel to multiple centers is required.

Nice To Haves

Graduation from a Medical Assisting Program preferred.
Knowledge of medical terminology strongly preferred.
Prior medical work experience in a training capacity.

Responsibilities

Supervise and support team members and business operations.
Ensure regular completion of day-to-day operations, including cash deposits, ordering, inventory management, and call-backs, with follow-up from the ROM.
Conduct monthly inventory and approve orders.
Assist the ROM in resolving patient concerns at the center.
Provide weekly oversight of calibrator calls.
Partner with the ROM to drive KPIs and strategic initiatives, including NPS, LWOBs, GoReg, registration errors, convenience pay, and quality metrics.
Conduct site walk-throughs.
Assist during patient rushes and be available to fill open shifts or call-outs at the last minute without premium pay.
Assist with MOD duties, including weekly leadership meetings, conference calls, leadership events, and weekends.
Conduct performance reviews and assist with training and assessment of team members assigned to the center.
Participate in interviews and provide feedback on new-hire selection.
Register patients, secure required paperwork and insurance documentation, and verify insurance and patient eligibility.
Process co-pays and schedule patient appointments for the assigned center.
Coordinate provider referrals to assigned specialists.
Answer patient questions about their care and keep them informed of their status.
Inform technical staff about patient flow.
Prepare patients for examinations by interviewing them, verifying patient information, recording medical histories, and confirming the purpose of visits.
Perform preliminary physical tests, including blood pressure, weight, and temperature; escalate critical cases to a provider as needed.
Conduct point-of-care tests as needed, such as flu, strep, urinalysis, ECG, and HCG testing, and provide patient information to the provider.
Stock supplies and maintain exam rooms, the front desk, and reception area; ensure providers have needed medical supplies.
Complete order sheets to maintain supply inventory levels and regularly check supply expiration dates.
Maintain medical records and scan charts to patient files.
Answer phone calls and collect and sort daily incoming and outgoing postal correspondence.
Ensure the reception area is well maintained.
Conduct courtesy call-backs for patient follow-up.
Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building.
Follow operating instructions to perform and document daily equipment controls and calibration; maintain quality assurance/quality control logs, troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
Partner with the Market PBP to issue DANs/PIPs in accordance with company policies.
Assist the Market Specialist with call-out management as needed.
Perform other duties as assigned.